You had the best intentions, but somehow your feedback created defensiveness instead of growth; awkwardness instead of improvement. Delivering constructive feedback can spectacularly backfire when it lacks emotional intelligence, especially with defensive, disengaged, or high-performing colleagues who seem impossible to reach. This session reveals why traditional feedback approaches fail and introduces emotionally intelligent strategies enhanced by AI practice tools that help feedback actually land and create positive change. You'll discover how to craft messages that motivate rather than deflate, explore the psychological barriers that trigger defensive reactions, and learn to tailor your approach based on different personality types. Walk away with a complete feedback framework that transforms dreaded performance conversations into trust-building opportunities for growth, complete with coaching tools to build your confidence before high-stakes discussions.