Session

Create a Customer Sentiment Solution within Dynamics 365 in 60 minutes

Sentiment can be linked to almost every single interaction an organisation has with a customer, and not just based on the engagement through social media. Join this session to learn how to create a Customer Sentiment solution using Microsoft Cognitive Services and PowerPlatform technologies to be able to provide users with a high-level overview of sentiment from a Contact record, giving them actionable insights and capability to drill down on exactly why a customer is happy or unhappy.

Sarah Critchley

Microsoft Business Applications MVP, Author & Senior Technical Consultant

Cambridge, United Kingdom

Actions

Please note that Sessionize is not responsible for the accuracy or validity of the data provided by speakers. If you suspect this profile to be fake or spam, please let us know.

Jump to top