Dynamics 365 Customer Engagement PowerPlatform Microsoft PowerApps Microsoft Flow Microsoft PowerBI Azure Machine Learning Studio Azure Logic Apps Azure Functions Customer Experience Customer Service AI Common Data Service Virtual Agents
Cambridge, England, United Kingdom
Sentiment can be linked to almost every single interaction an organisation has with a customer, and not just based on the engagement through social media. Join this session to learn how to create a Customer Sentiment solution using Microsoft Cognitive Services and PowerPlatform technologies to be able to provide users with a high-level overview of sentiment from a Contact record, giving them actionable insights and capability to drill down on exactly why a customer is happy or unhappy.
Sarah Critchley is a Microsoft Dynamics Business Applications MVP, published author and an experienced technical consultant who has worked on numerous business system implementations. Having led software projects in numerous industries including healthcare and the public sector, she works across all areas of the project life cycle from demonstrations, design, architecture, documentation, customization, and development. She gets involved in the technical community through chairing the Dynamics 365 CE user group in the UK, running technical events, and presenting on technical and functional topics at conferences around the world.