Sarah Critchley

Humanities & Social Sciences

Health & Medical

Goverment, Social Sector & Education

Information & Communications Technology

Travel & Tourism

Dynamics 365 Customer Engagement PowerPlatform Microsoft PowerApps Microsoft Flow Microsoft PowerBI Azure Machine Learning Studio Azure Logic Apps Azure Functions Customer Experience Customer Service AI Common Data Service Virtual Agents

Cambridge, England, United Kingdom

What's new in Dynamics 365 Customer Engagement? (October to Now!)

The Dynamics 365 CE Platform is being updated at an incredible pace and sometimes it's easy to feel like it's hard to keep up with what's new and noteworthy. Join this fast-paced session to learn some of the key changes and features that have happened in the platform from the October 2018 release to now including descriptions, live demos and pointers on where to get more information after the session.


Sarah Critchley

Microsoft Business Applications MVP, Author & Senior Technical Consultant

Sarah Critchley is a Microsoft Dynamics Business Applications MVP, published author and an experienced technical consultant who has worked on numerous business system implementations. Having led software projects in numerous industries including healthcare and the public sector, she works across all areas of the project life cycle from demonstrations, design, architecture, documentation, customization, and development. She gets involved in the technical community through chairing the Dynamics 365 CE user group in the UK, running technical events, and presenting on technical and functional topics at conferences around the world.

Sarah's full speaker profile