Imagine a wholly digital bank - Present only online, with no physical branches and providing customer outreach via web, mobile, contact centers, kiosks and cafes! Our client is one such unique bank. The test and quality demands from such a bank are unique as the focus on customer experience and consistency is immense. The bank required to be able to validate changes to its websites and the functional enhancements to be delivered at speed and quality. The ask was not just to validate the functionality and operations but to also ensure that there was constant visual consistency. Being a digital-first bank, the software quality and experience of the customer accessing their accounts online was of prime importance. Our team worked in an agile model to deliver quality this quality across 2400 screens in 3 months. The weekly releases demanded automation of the highest levels as changes of various kinds are frequently pushed into production via the website and the mobile applications.
Our solution was to ensure that the changes do not provide misinformation or change the user experience of the websites and across devices. Content correctness was crucial, and the team had to make sure the content was not just up-to-date and accurately but consistently presented. We have used an AI-led visual testing tool to validate the websites for content, form, formats, and experience in addition to functionality. The team evaluated options to develop solutions and opensource libraries but decided on using AppliTools AI. We share with you the way was delivered along with the lessons learnt and best practices. This is a story of not just automation using computer vision, but of bringing automation into the entire test process and integration with the DevOps cycle.