In-depth exploration of the Microsoft Teams Call Queue app, a powerful tool for managing incoming calls and improving customer service. This session will cover essential features, advanced functionality, and best practices to help you optimize your call center operations.

Key Topics:

1. Understanding the basics of call queues in Microsoft Teams
2. Essential features: routing, handling, statistics, and more
3. Advanced features: integration, agent presence, security, and compliance
4. Hands-on demo: creating queues, configuring routing rules, managing agents, and analyzing reports

By the end of this session, you will have a comprehensive understanding of the Microsoft Teams Call Queue app and be equipped to implement it effectively in your organization.