AI agents and digital workers are becoming an essential tool for teams of all sizes and across all industries. However, training these agents to become experts in your product, business, and customers remains a significant challenge. But what if onboarding a digital worker was as simple as uploading your pitch deck? At 11x, we built Alice, an AI sales rep that writes outbound emails with the nuance and context of a top-performing human - because she learns like one too.

In this talk, we'll share how we built a RAG system that lets users train Alice on their internal materials: PDFs, websites, call recordings, and more. We'll walk through our ingestion flow, OCR and chunking pipeline, and explain how we leveraged different technologies and vendors to support a wide-range of file types. We'll also discuss how we leveraged Pinecone and other vector embedding technologies to drive relevant, high-performing messaging. Finally, I'll share what we’ve learned running this system in production across 300+ customers and over 1m prospect interactions each month.