This session explores how Dynamics 365 Customer Insights (Data) and Microsoft Fabric can accelerate the delivery of customer engagement initiatives by unifying fragmented data, leveraging AI-driven insights, and enabling personalized, omnichannel experiences. Through a real-world use case, we’ll demonstrate how to consolidate customer data across systems with Fabric connectors, build predictive models to segment and enrich profiles, automate targeted actions at scale, and measure performance using Power BI. This session is ideal for CRM, marketing, or Power Platform project teams seeking to drive measurable impact, reduce time-to-value, and support enterprise transformation through data and AI.