LLMs are unpredictable. Add real-time voice and things get messy fast: overlapping speech, hallucinated replies, and broken turn-taking.

In this talk you’ll learn how we built "AI Maya", Lemonade's voice agent, using state machines (with XState) to bring structure, determinism, and sanity to this madness. We’ll walk through challenges in developing AI voice (and production-proved solutions), and show how modeling conversations as a state machine makes natural-sounding interactions actually achievable.