“Digital transformation” is no longer a buzzword — it’s a necessity. However, for many government teams, knowing where to start and how to scale remains a challenge. In this session, we’ll unpack lessons learned from the private sector, particularly in high-compliance industries like banking, and translate them into practical strategies for government leaders.

You’ll learn how to adopt agile, outcome-driven thinking; how to prioritise user experience alongside regulatory requirements; and how to foster a digital culture that embraces learning, iteration, and delivery at speed. We'll also discuss how to build cross-functional teams that align on mission outcomes and avoid the common traps of siloed, tech-first implementations.

If you’re serious about modernising government systems in a way that delivers real value to citizens, without over-promising or under-delivering, this session will give you the frameworks, mindset, and examples to get there.