When you took on the role of team leader, whether as product owner, scrum master, or a development lead, you may have found yourself suddenly in charge of a large, difficult to use tool called Jira.

Jira is a powerful tool that can bring a lot of value to your team-- but it can also bring a lot of headaches if you're unfamiliar with it. Add in Jira Service Manager, and you may be making some time-consuming and costly decisions!

In this talk, you'll learn the difference between a project, a board, and a dashboard, and how to use them to view your data in a manageable way. You'll also learn how to quickly quiet down the firehose of notifications, even if you're not the administrator.

A large dedicated Q&A section will help answer your specific questions about how Jira works and how you might be able to improve it for your teams.