Session
Real-Time Agent Integration with Microsoft Communication Services, Bots, and Copilot studio
Discover how to transform customer interactions with Microsoft Communication Services, leveraging Bots and Copilot Studio for seamless integration with real-time agents. This session covers setting up dynamic communication channels, automating responses with AI-powered bots, and enabling real-time collaboration for agents. Explore hands-on demos and learn best practices for boosting efficiency and enhancing customer experience in your organization. Unlock the potential of Copilot Studio to build a smarter, connected workforce
Sujithkumar P Sukumaran
CGI, Director Consulting Expert (Bridging Technology and Business: Your Architect for Next-Gen CRM Solutions)
Bengaluru, India
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