For mission-led organisations like Young Scot - a non-profit supporting young people across Scotland - making information accessible and engaging is essential. But traditional websites have their limits.

In this session, I will share the journey of developing and deploying a conversational AI chatbot designed to deliver cyber security advice and digital awareness content to young people.

From concept to deployment, the talk covers the full data science pipeline: selecting the right technologies, transforming static content for a retrieval-augmented generation (RAG) system, overcoming integration challenges, and creating a grounded, trustworthy AI experience.

This session is for anyone interested in turning static information into meaningful, responsible AI-driven conversations that create real impact.