Employee productivity is a key success metric that organizations track and yearn to improve year after year, especially with the model shift to hybrid. A key component of being productive at work is to be able to find, access, and use cross-functional information efficiently across various internal channels, portals and websites within (and sometimes outside) their organizations. This enables employees to find the right documents for reference, search for co-workers having domain expertise, access relevant, personalized information based on their roles and preferences and helps to accomplish multitudes of such day to day tasks, in order to be able to do their core job/s in a super productive manner.

As organizational content expands and becomes ever more distributed and siloed across different tools and portals, it’s causing loss in employee productivity by as much as 30-40% every week, as employees spend up to one-quarter of their day searching for the right information to complete a given task. How can we then make enterprise search work for employees, working in a new world, distributed across boundaries, roles and contexts?

This talk will focus on -
- providing an overview of the enterprise search industry and opportunities for taking it to the next level (recommendations, automation)
- measuring success of programs that focus on improving employee productivity
- balancing between user engagement and providing pro-active opportunities to make employees successful in their workday.