Session

From Query Boxes to Conversational Companions: How Search and Chat are Redefining Productivity

The way we work with information is changing. Keyword-driven search, once the king of enterprise productivity, is giving way to chat-like interfaces and AI-powered copilot experiences. This talk explores this revolutionary shift, examining how GPT (Generative AI), Large Language Models (LLMs), and conversational interfaces are transforming how individuals and organizations find, access, interact with, and act on information.

In this talk, we'll delve into the impact of Enterprise Search and LLM-based Copilot / Chat experiences on:

1. Individual Productivity: Explore how conversational search interfaces improve user experience, reduce cognitive load, and personalize information access.

2. Organizational Efficiency: Uncover how AI-powered assistants can automate tasks, streamline workflows, and democratize knowledge sharing.

3. Business Effectiveness: Discover how LLMs can unlock hidden insights, generate creative solutions, and support data-driven decision-making.

Designers and product managers will gain valuable insights into:

(1) Designing for Conversational Search: Learn best practices for building intuitive and engaging chat interfaces for enterprise environments.

(2) Integrating LLMs into Existing Workflows: Understand how to leverage AI technology to enhance existing applications and tools.

(3) Adapting to the Changing Information Landscape: Discover how to future-proof your products and stay ahead of the curve in the age of conversational AI.

Swapna Malekar

Principal Product Lead @Microsoft | Copilot, GPTs, LLMs, Search platforms

Seattle, Washington, United States

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