Tess Ferrandez-Norlander

My bot has a personality disorder

With Microsoft Bot Framework it is pretty easy to create a bot. At least the technical aspects are pretty straight forward.  But if you don’t think about UX your bot is likely to adopt some really bad habits. We’ll take a look at some of the most common traps when designing bots and how to deal with them.

Tess Ferrandez-Norlander


Tess is a developer/data scientist working at Microsoft. Over the past 20 years she has changed the way we do .net debugging, developed a large number of mobile apps. As of a couple of years ago she moved into the world of data science and machine learning working with a lot of the largest companies in Europe and beyond on really tough ML problems.

She has has spoken at lots and lots of conferences around the world on a wide variety of topics including deep .net debugging, UX, web development and Machine Learning. You can also find her on twitter at @TessFerrandez

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