Sometimes it feels like everyone around you is running a different operating system, with undocumented behaviours, unpredictable responses, and no helpful error messages when something goes wrong.

So what do you don't know what's going on?
You troubleshoot.

This talk explores empathy as a practical tool, not a personality trait. It offers a framework for gathering signals, reducing ambiguity, and lowering the “WTF?” factor in everyday human interactions.

It’s not about being right all the time. It’s about being less wrong, more often.

Whether you’re navigating awkward one-on-ones, retro weirdness, or trying to make sense of confusing colleagues, you’ll leave with a lightweight mental model that helps you decode behaviour and make better decisions with less emotional lag.