Why do we expect customers to think like amateur data analysts? As an experience, a dashboard can feel more like homework than customer service. This session argues that dashboards will soon be replaced by AI agents that act as "Data-to-Language" converters, improving trust and loyalty.

The aim is to provide the audience with a clear path to empower their service teams and delight their customers. To illustrate, I will demonstrate a vanilla financial app that gradually transitions from a data-delivery UI to a conversational UI. We will explore how “anticipatory” agents can help relationship managers address exceptions and provide proactive customer support.

Learning aids and outcomes:

- Good design is invisible: why the best interface for customers is as minimalist as possible, and how to replace clutter with conversation.
- Data-to-Language conversion: a demo showing how to use AI to translate complex data into insights, actions and story lines
- Loyalty requires proactive action: use "anticipatory" agents to spot irregularities, explain them and recommend changes
- Safety first: defining "hard ”and "soft" guardrails to ensure accuracy, reliability and keeping relationship managers in the loop.