Good investigators don't take the first story they're told. Good business analysts shouldn't either. This session treats every hesitation, every vague answer, every "it's always been done that way" as a piece of evidence — and shows you how to follow the lead it points to, before it quietly becomes the new normal. Every case cracks eventually. Attendees will leave knowing how to spot the one detail that matters — and the discipline to keep asking until the case gets closed.