In this session, we take you inside a real-world AI transformation story from the Swiss public sector. Discover how Swiss IT firm Nexplore leveraged Azure OpenAI to develop and deploy an intelligent, domain-specific chatbot that dramatically improved internal support services.

Integrated into the government application MIL Office, the chatbot delivers fast, accurate, and context-aware answers—powered by advanced prompt engineering, Retrieval-Augmented Generation (RAG), and Microsoft’s trusted AI infrastructure. The result: measurable gains in operational efficiency and user satisfaction within a highly regulated environment.

You’ll gain insights into:
- The journey from prototype to production in a public sector setting
- How business and IT collaborated to shape an AI solution with real impact
- Lessons learned around security, data governance, user trust, and MLOps
- A preview of the next phase: AI agents and deeper system integration

Perfect for business leaders, researchers, and practitioners alike, this session showcases how AI can scale human support, drive innovation, and deliver tangible value—even in complex, compliance-driven environments.