Join me to discover how Microsoft Teams and Dynamics 365 are transforming the future of collaborative work. In this session, we will explore the benefits of integrating the power of Teams with the beauty of D365, and what this means for the future of collaborative work.

As Microsoft focuses heavily on bringing these two technologies together, we'll discuss how it can impact future workers and improve the customer service experience. Specifically, we'll showcase how Microsoft Teams can work within a customer service space to reduce call time and help new agents with features such as embedded chat, swarming and the teams dialler.

You will learn how Teams can help agents to access customer information quickly, collaborate with colleagues, and solve problems more effectively. With real-world examples, we'll explore how this integration can lead to improved customer satisfaction and more efficient workflows.

Don't miss out on this opportunity to learn how to revolutionize your customer service experience with Microsoft Teams and Dynamics 365.