Session

Power Up Your Customer Service Experience with the Microsoft Power Platform

Are you tired of delivering mediocre customer service experiences? It's time to elevate your game! In this session, we'll show you how to maximize your customer service implementation using the Microsoft Power Platform.

The Microsoft Power Platform provides powerful tools to help you deliver exceptional customer service experiences. With its integrated capabilities, you can streamline processes, reduce response times, and automate routine tasks to free up time for your agents to focus on delivering high-quality customer service.

During this session, we'll share real-world examples and best practices for leveraging the Power Platform to improve your contact center KPIs and provide a superior customer experience. We'll cover topics like chatbots, intelligent routing, and personalized recommendations to help you take your customer service to the next level.

Join us for an engaging and informative session and learn how to make your customers say "Wow!" with the Microsoft Power Platform.

Tricia Sinclair

Avanade - Customer Service Lead Europe

London, United Kingdom

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