Trond Hjorteland

Information & Communications Technology

DDD SOA EDA Enterprise Architecture organisational design Organizational Change agile Sociotechnical Systems systems thinking

Oslo, Norway

From Capabilities to Services: Modelling for business-IT alignment

Service-orientation is still a surprisingly hard and complicated endeavour after all these years and the risk of getting it wrong, potentially ending up with a distributed monolith with its tight coupling, fragility, and high cognitive load, is still very real to many. Our industry is fairly immature and moves so fast that internalising acquired knowledge seems difficult and we often go through cycles of re-discovery of findings made decades ago. Maybe some SOA practitioners from the previous attempts made some breakthroughs that we have missed as we now have another go with microservices? 

The concept of business capabilities from business architecture can be one approach to take a closer look at, with its holistic outside-in perspective of the company. The capability vantage point inherently abstracts away the 'what' a company does from the 'how' , describing the essence of what the business offers. In this talk we will take a closer look at what they are and what they can help us with, all the way from business strategies and analysis, via organisational design to data management and technical design. They may just be the tool we need to design services, micro or not, as parts in a business aligned sociotechnical system, where people, information, processes, and technology are jointly driving business outcomes.

Have done this talk a few times before, at KanDDDinsky 2018 in Berlin, muCon 2019 in London, and JavaZone 2019 in Oslo, where it has been well received and created interesting discussions. Business capabilities and their use in sociotechnical systems design seems to be new to most. Recordings of previous talks can be found on my LinkedIn page

Trond Hjorteland

Senior IT Consultant and sociotechnical facilitator.

Trond is an IT architect and sociotechnical facilitator from the consulting firm and has many years’ experience working with large, complex, and business critical systems, primarily as a developer and architect on middleware and backend applications. His main interests are service-orientation, domain-driven design, event driven architectures, and open sociotechnical systems, working in industries like telecom, media, TV, and public sector. His mantra: great products emerge from collaborative sense-making and design.

Trond tweets at @trondhjort and blogs at

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