The model works. The pilot looked promising. Then adoption flatlined and nobody can explain why.

This is the most common story in enterprise AI right now, and the culprit is almost never the technology. It is trust. Trust from end users who do not understand what the system is doing.
Trust across teams who do not agree on who owns what. Trust from customers who are skeptical of AI-driven experiences they did not ask for. Trust from partners who are unsure where the guardrails are. The hardest part of AI transformation is not the model. It is the belief that surrounds the entire ecosystem of a business.

In this session, Vidya draws on 25+ years of running SaaS products and driving AI infusion and adoption, both inside organizations and with their customers and partners, to break down why technology maturity and organizational ecosystem trust almost never move together, and what happens when they fall out of sync. She will walk through how to redesign roles rather than just automate tasks, what governance looks like in teams that are scaling AI successfully, how to bring customers and partners along so they become advocates rather than skeptics, and why the next leap in AI impact will come from earned belief across the full ecosystem, not more compute.

This is a session for product leaders and engineering managers who are tired of explaining to their boards why AI investments are not showing up in business outcomes, and who want a practical, human-centered path forward.