Are you interested in pursuing a career in engineering but don't want to abandon your love for all things support? Then, support engineering might be the perfect pathway for you. In this talk, I'll walk you through what different support engineering roles look like, identifying the knowledge and skills that will help you succeed, give advice on how to plan projects strategically to make the biggest impact and get buy-in from leadership, how to get started building support apps, and cover different resources that will help you build skills and experience.

Attendees will gain useful advice and strategies to help them understand how to pursue a rewarding career in support engineering and get started building useful tools for their support team.