Satish Upadhyaya
Satish Upadhyaya | Microsoft Workplace Transformation Consultant - Managed Services for Microsoft 365
Toronto, Canada
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I am a Global Microsoft 365 Architect. with over 12+ years of experience in the field of unified communications. I have a deep understanding of the entire unified communications lifecycle, from presales to deployment and user adoption. I am also a Microsoft MVP for Microsoft Teams, which means that I am a recognized expert in the platform.
I have worked with a variety of businesses of all sizes, helping them to implement unified communications solutions that meet their specific needs. I have a proven track record of success in delivering innovative solutions that help businesses to improve their communication and collaboration capabilities.
In addition to my technical skills, I also have strong telecom expertise. I have a deep understanding of the telecom regulations around the world and I can help businesses to comply with these regulations.
I am a highly motivated and results-oriented individual with a passion for helping businesses to communicate and collaborate more effectively. I am confident that I can make a significant contribution to your team and help you to achieve your business goals.
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Call Center, Reimagined: A Deep Dive into Microsoft Call Queues
This session will provide a comprehensive overview of Microsoft Call Queues, exploring its key features and benefits. We will delve into the intricacies of setting up and configuring call queues, routing strategies, and agent management. You'll learn how to optimize call flow, minimize wait times, and improve overall customer satisfaction.
Key Takeaways:
Understand the Core Concepts of Call Queues: Gain a solid understanding of the fundamental principles of call queues, including call routing, IVR, and agent availability.
Master Call Queue Configuration: Learn how to set up and configure call queues, define routing rules, and customize caller experiences.
Optimize Call Flow and Agent Management: Discover strategies to streamline call flow, improve agent productivity, and enhance overall call center efficiency.
Leverage Advanced Features: Explore advanced features like call recording, analytics, and integration with other Microsoft 365 tools.
Enhance Customer Experience: Learn how to improve customer satisfaction by reducing wait times, providing personalized service, and offering seamless support.
Demo Highlights:
Setting Up a Basic Call Queue: We'll demonstrate how to create a simple call queue with basic routing rules.
Configuring Advanced Routing Strategies: We'll explore more complex routing scenarios, such as skill-based routing and priority-based routing.
Customizing Caller Experience: We'll show you how to customize caller experience with IVR menus, announcements, and hold music.
Monitoring and Analyzing Call Data: We'll dive into the analytics and reporting capabilities of Microsoft Call Queues, providing insights into call volume, agent performance, and customer satisfaction.
Who Should Attend:
Call center managers and supervisors
IT professionals
Customer service teams
Business analysts
Anyone interested in improving call center efficiency and customer experience
By the end of this session, you'll have a deep understanding of Microsoft Call Queues and be empowered to transform your call center into a high-performing, customer-centric operation.
Mastering Microsoft Teams Call Queue App: A Deep Dive into Features and Demo
In-depth exploration of the Microsoft Teams Call Queue app, a powerful tool for managing incoming calls and improving customer service. This session will cover essential features, advanced functionality, and best practices to help you optimize your call center operations.
Key Topics:
1. Understanding the basics of call queues in Microsoft Teams
2. Essential features: routing, handling, statistics, and more
3. Advanced features: integration, agent presence, security, and compliance
4. Hands-on demo: creating queues, configuring routing rules, managing agents, and analyzing reports
By the end of this session, you will have a comprehensive understanding of the Microsoft Teams Call Queue app and be equipped to implement it effectively in your organization.
Meet Your AI Teammates: Harnessing Microsoft Copilot & Copilot Agents to Redefine Work
AI is no longer just a feature—it’s your teammate. This session dives deep into Microsoft Copilot and the emerging power of Copilot Agents. Learn how they’re evolving from assistants to proactive contributors, capable of reasoning, orchestrating tasks, and acting across Microsoft 365 and beyond. Discover how to design intelligent agents that handle real workflows, enhance decision-making, and elevate productivity.
Key Takeaways:
- Understand the difference between Copilot and Copilot Agents.
- Explore real-world use cases where Copilot Agents automate business tasks end-to-end.
- Learn how to build and customize agents using Copilot Studio.
- Discover how AI-driven collaboration reshapes how teams plan, execute, and deliver work.
- Get Copilot-ready: prerequisites, best practices, and governance tips.
Ideal for IT leaders, developers, and decision-makers looking to bring AI into the core of their operations.
Overview Microsoft Teams Calling Plans, Direct Routing, Operator Connect and Operator Connect Mobile
Overview of the following services and in detail discussion which option suits the telephony needs to the different organizations.
1. Microsoft Teams Calling Plans,
2. Direct Routing,
3. Operator Connect and
4. Operator Connect Mobile
Reimagine Hybrid Work: The Power of Microsoft Teams Premium
Microsoft Teams Premium is transforming how organizations collaborate with advanced features that bring intelligence, personalization, and security to every meeting and interaction. In this session, we’ll dive into the newest capabilities, from AI-powered intelligent recap and personalized branding, to advanced meeting protection and Microsoft Places integration. Learn how Teams Premium is shaping the future of hybrid work and how you can harness its full potential.
Key Takeaways:
- Discover the latest Teams Premium features and how they enhance meetings and user experience.
- Learn how to use tools like intelligent recap, live translation, and branded meeting environments.
- Understand how Teams Premium supports secure collaboration with advanced compliance controls.
- Explore real-world use cases for Microsoft Queues and Microsoft Places within the Premium license.
- Gain practical steps for rollout, adoption, and ROI alignment for your organization.
Perfect for IT decision-makers, adoption leads, and collaboration champions.
Microsoft 365 Copilot and Teams Premium: A Deep Dive Workshop
Unlock the Future of Productivity and Collaboration
Join our expert-led workshop to explore the cutting-edge capabilities of Microsoft 365 Copilot and Teams Premium. In this interactive 2-hour session, discover how to revolutionize your workflow, enhance collaboration, and drive business success.
Why Attend:
- Gain hands-on experience with Copilot's AI-driven features
- Unlock Teams Premium's advanced security, compliance, and productivity tools
- Learn expert strategies for seamless integration and adoption
- Network with peers and industry experts
- Take home actionable insights and best practices
Key Takeaways:
- Master Copilot's capabilities: AI-powered suggestions, content creation, and task automation
- Leverage Teams Premium features: advanced meeting experiences, security, and compliance
- Optimize Teams Telephony for streamlined communications
- Integrate Copilot and Teams Premium for enhanced collaboration
- Develop a customized adoption plan for your organization
Results:
- Boost productivity by up to 30% with Copilot's AI-driven tools
- Enhance collaboration and communication across teams
- Strengthen security and compliance posture with Teams Premium
- Improve employee engagement and user adoption
- Drive business innovation and competitiveness
Who Should Attend:
- IT Professionals
- Business Leaders
- Collaboration Specialists
- Productivity Experts
- Microsoft 365 Administrators
Prerequisites:
- Basic familiarity with Microsoft 365 and Teams
- Bring your laptop or device for hands-on exercises
Workshop Outline:
I. Introduction to Microsoft 365 Copilot (15 minutes)
II. Copilot Deep Dive: AI-Powered Features (30 minutes)
III. Teams Premium: Advanced Security, Compliance, and Productivity (30 minutes)
IV. Teams Telephony and Integration (30 minutes)
V. Hands-on Exercises and Group Discussion (45 minutes)
VI. Conclusion and Adoption Planning (15 minutes)
Don't miss this opportunity to unlock the full potential of Microsoft 365 Copilot and Teams Premium.
Empowering the Future of Work with Microsoft Teams & Copilot: What’s New and What’s Next
Join me for an exciting session that dives into the latest innovations in Microsoft Teams and Microsoft 365 Copilot. From AI-powered meeting enhancements to intelligent productivity tools, learn how Microsoft is shaping the future of collaboration and communication. We'll walk through real-world use cases, new features recently announced or rolled out, and explore how Copilot is becoming the ultimate productivity companion within Teams.
Key Takeaways:
- Discover the newest features in Microsoft Teams and how they elevate hybrid collaboration.
- Learn how Microsoft 365 Copilot integrates into everyday workflows to save time and drive efficiency.
- Understand governance, licensing, and readiness considerations for deploying Copilot.
- Get a glimpse into what’s coming next in the Microsoft Teams roadmap.
- Explore practical tips and scenarios for adopting these innovations across your organization.
Ideal for IT admins, decision-makers, and power users looking to stay ahead in the Microsoft ecosystem.
Meet Your AI Teammates: Harnessing Microsoft Copilot & Copilot Agents to Redefine Work
AI is no longer just a feature—it’s your teammate. This session dives deep into Microsoft Copilot and the emerging power of Copilot Agents. Learn how they’re evolving from assistants to proactive contributors, capable of reasoning, orchestrating tasks, and acting across Microsoft 365 and beyond. Discover how to design intelligent agents that handle real workflows, enhance decision-making, and elevate productivity.
Key Takeaways:
- Understand the difference between Copilot and Copilot Agents.
- Explore real-world use cases where Copilot Agents automate business tasks end-to-end.
- Learn how to build and customize agents using Copilot Studio.
- Discover how AI-driven collaboration reshapes how teams plan, execute, and deliver work.
- Get Copilot-ready: prerequisites, best practices, and governance tips.
Ideal for IT leaders, developers, and decision-makers looking to bring AI into the core of their operations.
Empowering Your Organization with Microsoft Teams Premium: Comprehensive Overview, Features, & Demo
Embrace the future of teamwork and collaboration with Microsoft Teams Premium, a comprehensive solution that enhances communication, productivity, and security across your organization. Join us for an insightful session where we'll explore the full suite of features that Teams Premium offers, including:
1. Intelligent Meetings: Experience enhanced meeting experiences with features like live translation, real-time captioning, and intelligent recap.
2. Enhanced Collaboration Tools: Empower your teams with advanced collaboration tools such as virtual whiteboards, data-driven insights, and integrated apps.
3. Advanced Security and Compliance: Safeguard your organization's data and communications with enterprise-grade security and compliance measures.
In addition to a thorough overview of Teams Premium's features, we'll also provide a live enterprise demonstration showcasing the practical application of these features in a real-world organizational setting.
Session Benefits:
1. Gain a comprehensive understanding of Microsoft Teams Premium and its capabilities.
2. Discover how Teams Premium can enhance communication, productivity, and security in your organization.
3. Witness firsthand the power of Teams Premium through an enterprise demonstration.
Microsoft Teams Premium Overview and Configuration
Microsoft Teams Premium Overview and Configuration
1. Overview and functionality available with Microsoft Teams Premium
2. How to apply the licenses and the configuration available with Microsoft Teams Premium
3. Advantages and Limitations of using Microsoft Teams Premium
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Satish Upadhyaya
Satish Upadhyaya | Microsoft Workplace Transformation Consultant - Managed Services for Microsoft 365
Toronto, Canada
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