I have 30+ years of experience with Microsoft products and services, including 21 years as a Microsoft employee where I helped ship many products and services that together drove billions in revenue. I'm a former Senior Product Marketing Manager at Microsoft where I worked on the launch of Microsoft 365 Copilot, Copilot agents, Exchange Online, Exchange Server SE, Skype for Business Server SE, Cross-tenant data migration, Microsoft 365 Networking, Advanced Data Residency, and Datacenter Launches for Microsoft 365 and Dynamics 365.

I was also a Senior Program Manager on the Office 365 Trust Team at Microsoft, where I worked on building trust with customers through transparency initiatives, and on making it easier for customers to perform risk assessments of Microsoft cloud services. I managed Microsoft's internal cloud control framework and mappings against numerous regulations and standards, including NIST, FedRAMP, ISO/IEC, SOC, PCI DSS, GDPR, and many more. I also helped develop Compliance Manager in Microsoft 365, the Service Trust Portal, the Microsoft Trust Center, and Office 365 Service Assurance.

I was also a Principal Technical Writer on the Exchange Server team where I wrote extensive complex product documentation and helped develop award-winning tools such as the Exchange Server Deployment Assistant and the Exchange Server Best Practices Analyzer.

I've delivered hundreds of original presentations at internal and external Microsoft events and industry conferences worldwide, including Microsoft 365 Community Conference, Thrive, NTK, NetWork, NIC Empower, and many more.

I just published The Admin's Guide to Microsoft Exchange Server SE, and before joining Microsoft, I wrote Microsoft Exchange Server 2003 Distilled (Addison-Wesley, 2004) and I was the lead author of Exchange 2000 Server: The Complete Reference (Osborne McGraw-Hill, 2001), among other publications.