Shelby is a Dynamics 365 Customer Engagement Senior Functional Consultant with Argano, specializing in enterprise level D365 implementations in Sales, Customer Service, and Field Service. As a newcomer to the world of Dynamics, she learned that being a ‘rookie’ had its own advantages. It allowed her to approach challenges with a fresh perspective, which often lead to some remarkable breakthroughs and innovative solutions. She loves all things related to enhancing Customer Experience and D365 user Adoption!