Sophie Gigliotti
Client Success Manager
Gestionnaire du succès client
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Sophie is a global business development and product management leader with over 25 years of experience in technology, industrial, and manufacturing related markets. She has supported organizations across North America, Europe, and Asia in improving commercial performance, optimizing operations, and strengthening partner ecosystems.
Sophie is part of Talan’s Microsoft Business Unit as a Client Success Manager, helping clients enhance their operational efficiency by aligning business processes with Microsoft technologies and Talan’s expertise in consulting, technology, and AI.
Sophie est une professionnelle accomplie en développement commercial international et en gestion de produits, forte de plus de 25 ans d’expérience dans les secteurs des technologies, de l’industrie et de la fabrication. Elle a accompagné des organisations en Amérique du Nord, en Europe et en Asie dans l’amélioration de leur performance commerciale, l’optimisation de leurs opérations et le renforcement de leurs écosystèmes de partenaires.
Sophie fait partie de l’unité d’affaires Microsoft de Talan en tant que Gestionnaire du succès client. Elle accompagne les clients dans l’amélioration de leur efficacité opérationnelle en alignant leurs processus d’affaires sur les technologies Microsoft et sur l’expertise de Talan en matière de conseil, de technologie et d’intelligence artificielle.
Area of Expertise
After the Acquisition: Rebuilding a Unified ERP and Field Service Platform Across Multiple Entities
Businesses built from the acqusition of multiple compagnies often inherits a plethora of different systems, which most of the time include legacy products and homemade solutions. Assessing objectively the current state and defining a technology roadmap addressing both the present and future operations can be a tedious task that easily take a wrong turn.
This session follows the technology journey of such a client, from the assessment of its technology and processes, to the design of its roadmap, to the migration and an implemention of new ERPs and Field Service systems.
It will highlight business and technology pain points, risks, solutions, implementation and upcoming growth.
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