I help healthcare organizations turn complex regulatory requirements, operational risks, and technology changes into reliable quality outcomes.

With 23+ years of experience, I am a healthcare quality and operations leader specializing in enterprise quality management, PBM operations, Medicare, Medicaid, regulatory compliance, transformation, and operational excellence.
At CVS Health, I lead quality strategy and execution across Medicare, Medicaid, and Commercial platforms. My work brings together business, clinical, technology, compliance, and operations teams to strengthen controls, improve delivery performance, reduce risk, and protect member and client outcomes.

My experience includes:
• Enterprise quality strategy and governance
• CMS-regulated Medicare Part D and Medicaid operations
• Regulatory readiness, audit support, and requirements traceability
• Risk-based testing and quality-control design
• Root-cause analysis and corrective and preventive actions
• Defect prevention, first-pass yield, and process improvement
• Healthcare implementations and cross-functional transformation
• Automation, analytics, data quality, and AI governance
• Team development and onshore/offshore delivery leadership

I have led large-scale quality programs, teams, strengthened operational controls, improved automation and delivery performance, and built scalable approaches for managing quality across complex healthcare environments.

My leadership philosophy is simple: compliance should not be treated as a final checkpoint, it should be embedded into processes, technology, data, and decision-making from the beginning.

I am particularly interested in the responsible use of AI and analytics in healthcare. My focus includes data integrity, privacy, transparency, validation, human oversight, regulatory alignment, and ensuring that innovation improves and not compromises quality and member safety.

As a doctoral candidate in Healthcare Administration, published author and researcher, speaker, peer reviewer, and healthcare innovation judge, I bring a scholar-practitioner perspective that connects evidence, leadership, and real-world execution.

I welcome conversations about:
Healthcare Quality | Enterprise Operations | Regulatory Compliance | PBM | Medicare & Medicaid | Operational Excellence | Transformation | Risk Management | AI Governance