Subrahmanyam Mamidi is a seasoned cloud technology expert with over 20 years of experience specializing in enterprise contact center solutions. As an AWS Certified Solution Architect and contact center transformation specialist, he has led pioneering implementations at major financial institutions including JPMorgan Chase, Credit Suisse, Bank of America, and Wells Fargo.
Throughout his career, Subrahmanyam has architected and deployed advanced cloud-based contact center solutions integrating Genesys orchestration, voice technologies, and real-time analytics platforms that have revolutionized customer engagement. His implementations have delivered measurable results including 46% cost reductions, 36% improved customer satisfaction scores, and 41% higher first-contact resolution rates.
Beyond his technical expertise, Subrahmanyam has successfully led enterprise-wide digital transformation initiatives, migrating legacy applications to cloud environments with zero downtime while mentoring teams as a Scrum Master and DevOps champion. His unique approach combines deep technical knowledge with practical business insights gained across healthcare, financial services, and banking domains.
A recognized innovator with multiple awards including JPMC Hackathon 2018 winner and "Star of the Quarter," Subrahmanyam brings a wealth of practical experience in translating complex technology concepts into strategic business advantages that drive both operational efficiency and superior customer experiences in today's rapidly evolving digital banking landscape.