Susan Hanley is an information architect and business analyst specializing in intranets and collaboration solutions. She is a recognized expert in the field of intranets, knowledge management, collaboration, and information architecture and has helped organizations of all sizes to optimize their use of the Microsoft 365 platform. Susan's expertise has earned her the coveted Microsoft Most Valuable Professional (MVP) award for M365 Apps and Services, which recognizes exceptional contributions to the Microsoft community. She is a frequent speaker at conferences and events, where she shares her insights and best practices on how organizations can build and manage intranets and knowledge management solutions.