Tom Howard is a Cyber Operator and Social Engineer at Zeiter who spent 15 years as an Officer with the Austin Police Department in Austin, Texas. For eight years he was a Hostage Negotiator, and he spent four years as a Detective where he was involved in over 1,000 armed robbery investigations including interviews and interrogations. His negotiator and investigator backgrounds bring a unique perspective to social engineering, sales, and marketing used in cyber security, the tech industry, and beyond.