Vaibhav Mahajan is a results-driven Salesforce Developer with over 6 years of experience architecting enterprise-scale solutions. Currently serving as a Lead Salesforce Developer at Workday Inc., Vaibhav specializes in leveraging Generative AI, Lightning Web Components (LWC), and advanced Salesforce integrations to streamline operations and enhance user experiences.
At Workday, Vaibhav has pioneered the development of an AI Assist solution that empowers analysts with AI-driven insights for faster issue resolution. This innovative system combines Large Language Models (LLM) with Retrieval-Augmented Generation (RAG) to deliver contextually accurate support recommendations. He also engineered a sophisticated Customer Role Management System that ensures secure, product-based access control within the Customer Portal.
Prior to his lead role, Vaibhav served as a Senior Associate Salesforce Developer at Workday, where he implemented the Workday Success Plan framework with dynamic entitlement assignment and real-time SLA tracking. He also developed a Global Support Center Onboarding Framework that enforces data compliance logic for customer case data, and automated tenant performance reporting, saving over 500 manual hours.
During his time at Appirio Cloud Services (A Wipro Company), Vaibhav architected a centralized support hub that handled over 1,000 daily requests and reduced manual tasks by 70%. He also developed MuleSoft middleware integrations connecting legacy banking APIs with Salesforce while ensuring PCI-DSS compliance.
Vaibhav holds a Master of Science in Management Information Systems from the University at Buffalo (SUNY) with a GPA of 3.88/4.00, and a Bachelor of Technology in Electronics and Telecommunication from the University of Mumbai. His technical expertise includes Apex, Lightning Web Components, Salesforce Flows, JavaScript, and TypeScript.
A certified Salesforce Platform Developer I, Platform App Builder, Administrator, and Sales Cloud Consultant, Vaibhav has been recognized with multiple awards, including the Collaborator Award at Workday and the Star Performer award at Wipro. He combines technical excellence with a collaborative approach, consistently delivering scalable solutions that drive business value through innovation and efficiency.