Travis Campbell
Dental Insurance Guy
Prosper, Texas, United States
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Dr. Campbell is a practicing dentist in Prosper, Texas, a community just north of Dallas. Like so many dentists across the U.S., he and his team found the process of managing dental claims to be filled with confusion and frustration, not to mention at times loss of income. And there was no one “source” to go to obtain accurate information.
Therefore, during the last 10 years, he has made it his mission to study, learn and improve all aspects of handling dental insurance within his practice. His studies initially culminated in a comprehensive guidebook called Understanding Dental Insurance: A Guide for Dentists and Their Teams published in 2020. This best seller raised significant awareness in the dental community, and as a result, Dr. Campbell frequently speaks across the country about the topic, with a particular emphasis on the many myths and misinformation that have arisen over the years and unnecessarily made the process even more difficult.
More recently, to better respond to the volume of questions/requests he receives and help as many offices and dentists as possible (while continuing to serve the local dental practice he loves) he envisioned and created this site. The goal of the Dental Insurance Guy site is to provide the most comprehensive platform for dental insurance education, reference material and information available.
Dr. Campbell is active in many online Dental Forums and writes for multiple dental publications. He has become the number one dentist educator on dental insurance in the country.
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Area of Expertise
Topics
How to Love Dentures and Be Profitable Even With PPOs
How do you feel when you see denture patients on the schedule? Do adjustments frustrate you? Are you being compensated well for your time with dentures?
These are common concerns for many dentists, especially with PPOs. This session will cover how to set up an effective denture process in the office. Learn how to effectively communicate and manage the denture patient. Learn how to avoid ever doing more than 1-2 adjustments on every case. Master how to organize denture cases to be completed quickly, efficiently, and with better outcomes. Avoid the most common pitfalls in denture cases and help patients understand dentures are often only the first step. You’ll come away with tools to improve your predictability with denture creation and case management.
Finally, the discussion will include information on how to manage PPO coding, treatment planning, and case acceptance to make sure the process stays profitable for the dentist regardless of network participation.
Overall, learn how to set the process up for success so that denture patients become what you love to see on the schedule. Dentures should be one of the most rewarding and profitable parts of your office!
Audience: entire team
Duration: 2-3 hours
Improving Treatment Acceptance
(Alternative Title )How Insurance Influences Treatment Acceptance
The average office will have patient treatment acceptance of 38%. This results in tons of extra team time trying to follow up with these patients later, patients getting less healthy, and challenges filling the schedule and staying profitable. How we communicate with patients about insurance plays a huge role in this challenge, as well as how dentists communicate with patients prior to the front team handoff.
Improving treatment acceptance is possible with just changing how we talk to patients about both their treatment needs as well as the insurance component. The result is happier and healthier patients, a more full schedule, and less wasted time by the front team needing to chase patients.
Audience: Entire team
Duration: 2-4 hours
5 Star Patient Experience
First impressions are everything in life, from your relationships to business. Dentistry is no different. Humans make decisions based on emotion far more than logic. Your patients’ experience and treatment acceptance have far more to do with their interactions with your team than anything else.
Offering a “5 Star Experience” starts from the patient’s very first impression: the new patient phone call.
Dr. Campbell discusses techniques your team can implement tomorrow to start giving your patients a 5-star experience. Not only will these easy techniques provide a better atmosphere for your patients, they will increase your team’s job satisfaction and ultimately increase your treatment acceptance, your practice reputation, and your profitability.
Would you like to have happier patients, greater staff satisfaction and make more money? This session will surprise you with its simplicity, ease of implementation and rapid results!!
Audience: entire team
Duration: 2-4 hours
Creating a Profitable And Effective Hygiene Department
Do you feel the common frustrations from doctors unable to find a way to be profitable with hygienists?
At the same time hygienists are concerned about not enough instruments, respect, support, etc.?
There are solutions to both problems! When you can create an efficient and profitable department, support and equipment no longer are a concern. Being In-network does not have to mean sacrificing quality and it for certain doesn't have to mean being unprofitable.
If you want to learn how to be profitable and provide the best care for your patients without sacrificing anything (even with network fees) check out this course. It is designed for the entire team, as it involves everything from billing, treatment planning, clinical reasoning, and patient acceptance and communication.
Designed for the entire team: dentist, hygienist, office admin, assistants.
Duration: 4-8 hours
Understanding Dental Insurance
Does insurance drive you and your team crazy? Are you getting denied for legitimate claims on common services like crowns and SRP? Do you ever have patients upset because they owe more money after their EOB comes in?
This course will help teach you and your team how to navigate the maze of insurance systems and practices so that you can maximize returns for you and your patients almost every time. There are simple and practical steps all throughout this CE course that will guide you to a better understanding of insurance and how you can confidently manage through today’s complexity. Are you ready to change dealing with insurance from a nightmare to just a mild annoyance?
With great stories, background, and examples; let us help train your group to be experts at managing insurance to improve reimbursement and your relationship with patients.
Can be customized to fit any audience: dentist, hygienist, office admin, assistants
Duration: 2-8 hours
Advanced Management of Dental Insurance - In and Out of Network
Insurance is complex and even experienced professionals can have challenges due to this complexity. This course will delve into the more advanced side of how to manage the entire process surrounding insurance claims, most of which both in and out of network offices share as common problems.
The average office has 92% collections, which is an unnecessary loss that has simple solutions that can achieve immediate results.
Discover ways to get more patients to say yes with less confusion, less time, and less balances.
The most commonly denied services such as Scaling and Root Planing or Crowns and Build Ups can almost be eliminated by understanding what insurance wants and how to provide it.
Bring your worst cases and largest challenges as there is a solution to almost every problem we face, and get your specific questions answered live. Knowledge is power.
Audience: Can be customized for any: Dentist, office admin, hygienists, assistants
Duration: 4-8 hours
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