Sharon Smith
Microsoft Dynamics 365 Solution Architect for ANS Group
London, United Kingdom
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I'm a dual Microsoft Business Applications MVP in Customer Experience and Customer Service. An expert Microsoft Certified Dynamics 365 Solution Architect, who's led the delivery and implementation of several tailored and value-oriented solutions to meet diverse global and national business requirements, that lead to positive customer outcomes.
15x Microsoft Certified and Success by Design Accredited, I use its principles that blend strategic design, rigorous gap analysis, and the pursuit of excellence in service delivery, to craft pathways to success for customers.
As Founder of the UK Charity HeuristicDev: The Mentoring Hub, a Microsoft Women In Power (Platform) Mentorship Program Lead, and regular Community contributor through my HeuristicDev blog posts and public speaking, I have a 'thing' for learning, a thirst for knowledge, and a desire for sharing both to uplift and empower all.
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Collapsing BizApps: the AI & Agents driving the Dynamics 365 UI/UX Revolution
"As we enter the Era of Agents, the notion of Business Applications - of CRUD databases with a bunch of business logic - is collapsing.
The logic is going to agents who are multi-repo CRUD - they won't discriminate what the back end is. They will update multiple databases."
These are the paraphrased words of Satya Nadella, Microsoft's CEO, in January 2025.
So what does that mean for products such as Dynamics 365 and Power Apps that are very static UI-led?
Once all the logic is in the AI tier, what will that ultimate futuristic expression look like?
This session gets hands-on to explore the evolution already being seen as AI drives the UI/UX revolution and we pivot to the concept of the "UI for AI".
This session uses a mix of collaborative audience discussions and hands-on demonstrations to show how AI is driving the UI/UX revolution in the Dynamics 365 Business Applications.
It covers the latest developments in the evolution journey, including,
- hands-on demonstrations of all AI and out-of-box D365 Autonomous Agent Features available in Public Preview
- screening of the latest Microsoft Dynamics 365 Release Wave Highlight Videos where new Features are not yet available in Public Preview
- collaborative discussion of the direction of travel as indicated through engagement with the Microsoft Product Team through non-NDA groups
The Power of Mentoring in the Microsoft Power Platform ecosystem
The Power of Mentoring, particularly for women working with, and in, the Microsoft Power Platform ecosystem, is undeniable.
Good mentoring partnerships are impactful. They can shape careers, foster leadership, and create long-lasting relationships that help each other grow. They can contribute to women's success and development, both professionally and personally, through skilling and building networks of support.
Being part of the Microsoft Community and its "Better Together" story has shaped all of us. Our involvement with initiatives such as the Women in Power (Platform) Mentorship program, Women in Tech, and UN Women UK, has helped define our joint vision.
Now, we're daring to dream even bigger. We're bringing to life a global charity, HeuristicDev: The Mentoring Hub, as a safe Haven to guide, support, train, and uplift women and other minorities under-represented in Digital Technology or STEM Industry roles.
In this session, its Speaker team takes you through what this journey's looked like so far: from external and work-based cohort programs, to targeted intensive one-off 'unblocking' sessions, and other initiatives such as Speed Mentoring.
We'll discuss the benefits that these different approaches bring to both mentees and mentors, and the challenges that can sometimes arise.
We'll also highlight how essential male allies are to achieving all of the above goals, and the positive actions they can take to empower everyone,
And we'll bring you up to date with the latest news about the work of the Charity, and natter about how you can get involved in, contribute to, or support its programs.
Whether you're a mentor, mentee, ally, or someone wondering about what mentoring could bring to your professional and personal journey, we hope these insights will help inspire you too.
In addition to the three joint speakers registered for each session, there will usually be at least two other speakers making up the full The Mentoring Hub speaker team on the day.
Intelligent Apps Demystified: Turning AI Buzzwords into Business Value
Have you heard the term Intelligent Apps but aren't quite sure what it means - or how to explain it to your customers?
Or curious about what makes an App "Intelligent" and how AI-powered solutions built within Dynamics 365 and Power Platform can drive real business outcomes?
This session explains the core characteristics of Intelligent Apps: data-driven, context-aware, adaptive and absorptive, and explores how tools like Copilot, Autonomous Agents, and the Microsoft Dataverse and Graph come together to deliver strategic value in transforming customer experience and operational efficiency.
You’ll see Well Architected examples in action, including:
• a customer service app that predicts case resolution times,
• a sales app that recommends next-best actions, and
• a field service app that uses AI to optimize technician scheduling.
Whether you're a functional consultant, community contributor, or someone looking to confidently engage business leaders in conversations about AI, this session will give you the clarity, language, and architectural insights to lead with impact.
This session is aimed at IT Pros, Community Developers, and Business Decision Makers.
It is a 200 Intermediate level
Its delivery is between 45 minutes - 60 minutes
Whilst its subject-matter ranges across the whole Microsoft Ecosystem of Azure, Security, Dynamics 365, Data, Microsoft 365, AI and the Power Platform, the examples of Intelligent Apps in action are focused on Dynamics 365.
The AI-Native Workplace Summit 2025 Sessionize Event Upcoming
Scottish Power Platform User Group
As we enter the Era of Agents, the notion of Business Applications - of CRUD databases with a bunch of business logic - is collapsing.
The logic is going to agents who are multi-repo CRUD - they won't discriminate what the back end is. They will update multiple databases.
These are the paraphrased words of Satya Nadella, Microsoft's CEO, in January 2025.
So what does that mean for products such as Dynamics 365 and Power Apps that are very static UI-led?
Once all the logic is in the AI tier, what will that ultimate futuristic expression look like?
This session gets hands-on to explore the evolution already being seen as AI drives the UI/UX revolution and we pivot to the concept of the "UI for AI".
European Power Platform Conference
The Power of Mentoring, particularly for women working with and in the Microsoft Power Platform ecosystem, is undeniable. Good mentoring partnerships are impactful; they can shape careers, foster leadership, and create long-lasting relationships that help each other grow. They contribute to women’s success and development, both professionally and personally, through skilling and building networks of support. Being part of the Microsoft Community and its “Better Together” story has shaped me. My journey as an ambassador for Women in Power (Platform), as one of its inaugural mentors, and now as one of its Mentorship Program Leads, has defined me.
Alongside its founder, Danielle Moon, we’re daring to dream even bigger. We’re going to bring to life a global charity, The Mentoring Hub, as a space to guide, support, train, and uplift women in our sector, to help more women take their story onto the speaker stage—from local meet-ups to national and global conferences—and to have their mentor cheering them on in the front row! In this session we talk about the experiences of mentoring, from external and work-based cohort programs to targeted intensive one-off ‘unblocking’ sessions, the benefits these different approaches bring to both mentees and mentors, and the challenges that can sometimes arise.
Whether you’re a mentor, mentee, ally, or someone wondering about what mentoring could bring to your professional and personal journey, we hope these insights will help inspire you too.
ColorCloud Hamburg 2025 Sessionize Event
Global Dynamics 365 Bootcamp Sessionize Event
Microsoft Dynamics 365 Community CRM Call
Monthly Online Microsoft D365 CRM Community Call.
Session: From Client Side to Professional Services: Lessons Learned, and Lessons for Partners to Learn
Description: The personal story of my journey as a Solution Architect moving from the Client Side into Professional Services for one of the top Microsoft Inner Circle Partners. Providing helpful learning for those thinking about making the transition, as well as for Partner organizations on how they can best support such transitionees.
DynamicsCon Virtual Sessionize Event
NZ Business Applications Summit 2024 Sessionize Event
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