Tim Smith
Microsoft Global Blackbelt - Customer Experience - Principal Technical Specialist
Nashville, Tennessee, United States
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Tim has been at Microsoft for 8 years. His current role is a Global Black Belt assisting customers achieve modern analytics that drive Customer Experiences. Prior to Microsoft he was a serial entrepreneur with a career that started in the Music Industry and evolved into systems integration with Great Plain and Microsoft CRM.
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Stump the Microsoft Experts - Cross Workload
Do you think you know everything about Dynamics 365? Are you ready to test your knowledge and skills against the experts? In this session, you will have the opportunity to challenge a panel of technical specialists from Microsoft and see if you can stump them with your toughest questions. Whether you are a developer, an administrator, a consultant, or a power user, you will find this session fun and informative. You will also learn some tips and tricks from the pros and discover new features and capabilities of Dynamics 365. Join us for this session and see if you have what it takes to stump the technical specialist.
RealTime Engagement in Moments that Matter
Timing is everything, and Data drives decisions. In this session we will discuss how to establish a richer understanding of your customers, by virtue of data coming together from multiple disparate systems and unified. Then using this data set to empower the creation of customer journeys that can be triggered in real time as information across the enterprise is made available to systems of ACTION.
We will discuss how the data is unified in a no code SAAS application to democratize data management for systems of advanced analytics and enriched with AI models then simultaneously made available to systems of activation without the need for expensive integrations.
Then we will demonstrate how that data is accessed in systems of action to automatically trigger engagement as data changes.
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