I am a professional, who graduated in Economics, a postgraduate in Business Management of IT with certifications in projects and applications, working in the IT area for the last 10 years, focused on project management and solutions design, where in the last 08 years I specialized in deployments of Microsoft Dynamics CRM Online and OnPremise versions, 4.0 through 365 and Power Platform.
Currently working on designing solutions to promote digital transformation in customers through the Microsoft Business Application Platform with Dynamics 365 through its Sales Force Automation, Customer Services with and without Unified Service Desk (USD), Marketing, Field Services, Project Services Automation, and expandable add-ons through Azure, Dynamics Portals, Powerapps, Flow, SharePoint, Power BI, and integrations with legacy systems.
As a solution architect, I have developed technological solutions through Dynamics 365 for clients in various segments, such as Pharmaceuticals, Hospitality, Consumer Goods, Financial / Banking, Automotive, and others.
As a project manager, I managed high-performance teams and successful projects in different segments and, consequently, different-sized companies, having managed the projects as a whole, from the vision and planning phases to the assisted operation, through the management of the consultants, of hours, the financial health of the project, relationship with the client, status report for the client and board of the consultancy as well as the implementation of the communication templates implementation.
During these managements I have used market methodologies such as PMP, SureStep and Agile, and SCRUM, acting according to the characteristics of the project and the stakeholders.
Among other actions is the management portfolio in mobility projects, developing projects in the areas of billing, auditing, operations, and customer services, infrastructure, mobility, telecom as well as operations in other countries such as Mexico, Argentina, Colombia, Belgium, and London.