Areti Iles

Areti Iles

Head of Professional Services at Telefonica Tech

Reading, United Kingdom

With over 15 years of experience in the technology sector, I am the Head of Professional Services within the Microsoft Business Applications division of Telefonica Tech. In this role, I oversee the operational, financial, people, delivery, and governance aspects of the Professional Services team, working closely with the Professional Services Director to shape and define the customer strategy for our clients. Prior to my current role I was a Dynamics 365 & Power Platform solution architect and consultant, having successfully delivered complex and large-scale projects for FTSE 250/500 companies across multiple sectors, such as non-profit, facilities management, and wholesale distribution. I use my technical knowledge and project management skills to support customers in achieving their goals and making a positive impact. I am also passionate about the Dynamics 365 & Power Platform community and lead the Reading User Group, where I help users share their knowledge and network with each other. I am also committed to helping people join and advance their career in the technology sector, especially women and underrepresented groups.

Area of Expertise

  • Business & Management
  • Information & Communications Technology


  • AI Adoption
  • Women in Tech
  • public speaking
  • Power Automate

Could you be a Consultant?

Ever wondered about what it is like to work for a Microsoft Partner or what it would take to become a Dynamics 365 or Power Platform consultant? Join this session to understand:
• How consultancy differs from working for an end client
• What roles exist within Microsoft Partners
• Skills and experience needed to be one

Hear first hand from an experienced consultant that has worked for a number of Microsoft Partners and ask what you really want to know. All questions encouraged and honest answers guaranteed!

Making the most out of Customer Voice

Looking for a feedback management solution that allows you to create and distribute great surveys and provide in-depth analysis of responses? Customer Voice is included for free with some licenses and integrates with Dynamics 365 business applications allowing you to collect, analyse, and track real-time feedback! Join this session to understand:
• Key features and capabilities of Customer Voice
• Template, channel and personalisation options
• How it defers to Microsoft Forms/Forms Pro
• Integration and Licensing options
• Useful Resources to get started
Customer Voice is a great tool to keep track of customer satisfaction and metrics and gain rich insights through real-time survey data in customer records. Make the most of it following this session!

Ideal for those completely new to Customer Voice or those looking to understand its capabilities to make the most out of it.

Getting Started with Power Automate and Dataverse

New to Power Automate and Dataverse and don’t know where to start? Join this session to understand:
• Dataverse triggers and actions
• Popular automation scenarios
• Power Automate best practices
• Useful hints and tips!
With the basics covered you will be able to start utilising Power Automate to create your own cloud flows within Dataverse and beyond!

Ideal for individuals who have not worked with Power Automate but would like to or those who have struggled to understand the basics to get started.

Joining (and Staying in) the IT Industry: 9 Myths Deterring Women

How diverse is your IT team? The Tech Industry often carries misconceptions as to who it consists of with the stereotype being geeky introverts and mainly male.

But the reality really is quite different - the IT industry and particularly the world of Microsoft partners, the Microsoft Community and those working within Dynamics 365 and the Power Platform is diverse, global and full of individuals from different backgrounds and age groups.

And yet there are myths that deter women from joining (and staying) within the IT Industry when they really are not true at all. Join me as I share my own experiences and go through the 9 myths I've seen hold us back , why they shouldn't and what we can all do to dispel them.

Adopting AI: Navigating Challenges, Unleashing Potential

With AI tools increasingly changing the way we work, what do we need to do to make sure AI tools are successfully adopted by ourselves, our teams and our organisations? How do we prepare ourselves for the future? Join this session where we will cover:

- The latest AI trends and tools within the Power Platform
- Driving AI change and creating an AI-ready culture
- Defining an AI strategy and driving business value
- Adopting and governing responsible AI practices

With these tools, you will be able to prepare your teams for using AI as well as successfully plan, strategize, and scale AI projects in your organisation. There’s an AI tool for every challenge.

Dynamics 365 & Power Platform User Group - Paddington, London - November 7th 2023 Sessionize Event

November 2023 London, United Kingdom

Dynamics 365 & Power Platform User Group - Paddington, London - June 8th 2023 Sessionize Event

June 2023 London, United Kingdom

Scottish Summit 2022 Sessionize Event

June 2022 Glasgow, United Kingdom

South Coast Summit 2021 Sessionize Event

October 2021 Southampton, United Kingdom

Areti Iles

Head of Professional Services at Telefonica Tech

Reading, United Kingdom

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