Benjamin Igna
Advisor at Stellar Work GmbH
Forchheim, Germany
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Benjamin Igna is a partner at it-agile, where he leads transformation efforts and supports agile coaches in creating sustainable change. As the founder of Stellar Work, he focuses on guiding organizations through transformations that measurably improve their business and help them reach their goals. With experience working with renowned companies like Ford Motor Company, Siemens, Wandelbots, and 3M, Benjamin’s approach combines deep organizational analysis with practical strategies. Through his Stellar Work podcast, he engages with industry leaders to explore cutting-edge insights into business transformation and the future of work.
Area of Expertise
Topics
Scaling agility in Customer Experience at Ford Motor Company
Ive worked with Ford Motor Company and lead the transformation within the launch of the new Ford Explorer (EV). Id love to share my learnings and approaches during the change of the CX organisation across 5 different Markets and cultures affecting multiple hundered people in Sales and Marketing.
Knowledge Discovery Efficiency: The FeedHenry Case Study
In today’s fast-paced business environment, effective knowledge discovery and sharing are critical to maintaining an organization’s adaptive capabilities. FeedHenry, a mobile application platform provider, faced challenges with knowledge generation across teams during a rapid period of growth. By leveraging KEDE (Knowledge Discovery Efficiency), we tracked how efficiently teams generated and shared knowledge and made this process transparent.
This talk will offer practical insights into how KEDE was used to:
• Map knowledge discovery workflows and identify bottlenecks.
• Increase transparency in knowledge creation, which led to more effective decision-making.
• Implement data-driven adjustments that significantly improved delivery times and quality.
• Measure the impact quantitatively and qualitatively to demonstrate real performance gains.
This session is designed for team leads, engineering managers, and change agents looking for innovative ways to drive knowledge efficiency and enhance team performance during agile transformations. Attendees will walk away with actionable strategies to implement KEDE within their organizations and improve their teams’ capacity to adapt to change.
Agile Evolution in Customer Experience: The Ford Case Study
In early 2023, Ford Motor Company Europe faced significant coordination challenges across departments and markets, particularly affecting the CX for their Model-e range. The organization needed a transformation that would foster better collaboration and more customer-focused outcomes. This transformation was driven by a tailored agile approach, which included:
• Identifying Bottlenecks: Visualizing and addressing coordination and communication challenges between departments and regions.
• Applying Systems Thinking and Kanban: Running STATIK (Systems Thinking Approach to Implementing Kanban) workshops for various markets to map workflows, optimize processes, and set Work-in-Progress (WIP) limits.
• Technology Integration: Using tools like Jira and Suite CX to enhance visibility, manage dependencies, and link CX efforts directly to business outcomes.
• Portfolio Management: Streamlining the portfolio of CX experiments to prevent overburdening the network and prioritize high-impact initiatives.
The results included a significant improvement in workflow efficiency, decision-making, and CX alignment across Ford’s European markets.
This session is designed for leaders and practitioners in large organizations looking to drive CX transformations through agile methodologies, systems thinking, and technology integration. Attendees will leave with insights into managing large-scale transformations, overcoming organizational silos, and ensuring measurable CX improvements.
Origins of Agile
In this talk Benjamin takes you back to to where things started. You’re going to hear exciting stories from the end of WW2, to the Cold War, Innovation at MIT and Stanford and Big Tech revving up Silicon Valley up to the modern day agile led by frameworks and concepts. Discover what we can learn and take away from CIA projects and alien technology that brings us back to the roots of agile: Delivering more frequently, learning more often.
If you’re into exciting tech and espionage stories that lead us away from following theories and back to delivering value more often. Then this is for you.
Origins of Agile
In this talk Benjamin takes you back to to where things started. You’re going to hear exciting stories from the end of WW2, to the Cold War, Innovation at MIT and Stanford and Big Tech revving up Silicon Valley up to the modern day agile led by frameworks and concepts. Discover what we can learn and take away from CIA projects and alien technology that brings us back to the roots of agile: Delivering more frequently, learning more often.
If you’re into exciting tech and espionage stories that lead us away from following theories and back to delivering value more often. Then this is for you.
Live Podcast
Im also hosting the Stellar Work Podcast and if you like I would be able to a Episode: „Live from ScanAgile Helsinki"
This could be especially attractive if you have interesting people on stage that don’t have a talk prepped up.
Id share the episode and do a couple of posts and short videos where I would tag the conference etc.
Deliver Products not Frameworks
Join this talk and learn about the state of agile. Benjamin brings you agile market data from different sources and uncovers together with you what is holding us back from becoming real agile. It’s a summary of different State of Agile reports mixed with funny memes, videos to lighten up the data heavy and impactful changes that the agile industry faces. If you’re a scrum master and you’re struggling to find a job, if the market for agile coaching or training doesn’t make any sense to you anymore. This talk is for you.
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