ERP 2030: Conversational, Composable, and Customer‑Controlled

ERP is entering a new era—one defined by Conversational ERP, AI agents, and composable architectures that break apart the old monolithic model. As natural‑language interfaces replace traditional navigation and AI begins executing real business processes, organisations are rethinking what an ERP should be and how much it should do.

At the same time, customers are pushing back on vendor lock‑in, scrutinising cloud costs, and choosing SaaS only where it truly adds value. The future of ERP isn’t “cloud by default” anymore—it’s flexibility by design.

In this session, we’ll explore how AI, composability, and shifting customer expectations are reshaping the ERP landscape, and what partners must do to stay relevant as the industry moves toward smarter, lighter, and more autonomous systems.

Key Takeaways

A clear understanding of where the ERP market is heading
Practical guidance on how to design ERP landscapes that remain resilient and vendor‑agnostic
Insights into leveraging AI and agents without losing control of cost or complexity
A new partner value proposition: from implementers to architects of intelligent, composable ecosystems

Connecting Field Workers: Dynamics 365 Integration Made Simple

Are you looking to synchronize your field service operations with your financial and resource management systems? The integration between Microsoft Dynamics 365 Business Central and Microsoft Dynamics 365 Field Service offers powerful ways to streamline your processes and enhance your business operations. But which approach is right for you?
In this session, a Business Central expert and a Field Service expert will guide you through the two available integration pathways: connecting Field Service to the Projects module in Business Central or integrating with the Service Management module. We'll explore the pros and cons of each option, discuss why these two approaches exist, and provide practical insights to help you make an informed decision for your specific business needs.
Whether you're familiar with Business Central, Field Service, or both, this session ensures you’ll gain a clear understanding of how the integration works. We’ll also walk through the setup and configuration process step-by-step, sharing key considerations, common challenges, and best practices along the way.
Don’t miss this opportunity to deepen your knowledge and discover how to unlock the full potential of Dynamics 365 integrations for your organization.

Connecting Field Workers: Dynamics 365 Integration Made Simple

Are you looking to synchronize your field service operations with your financial and resource management systems? The integration between Microsoft Dynamics 365 Business Central and Microsoft Dynamics 365 Field Service offers powerful ways to streamline your processes and enhance your business operations. But which approach is right for you?
In this session, a Business Central expert and a Field Service expert will guide you through the two available integration pathways: connecting Field Service to the Projects module in Business Central or integrating with the Service Management module. We'll explore the pros and cons of each option, discuss why these two approaches exist, and provide practical insights to help you make an informed decision for your specific business needs.
Whether you're familiar with Business Central, Field Service, or both, this session ensures you’ll gain a clear understanding of how the integration works. We’ll also walk through the setup and configuration process step-by-step, sharing key considerations, common challenges, and best practices along the way.
Don’t miss this opportunity to deepen your knowledge and discover how to unlock the full potential of Dynamics 365 integrations for your organization.

Empowering Growth: Uniting and Growing Microsoft Dynamics Business Central Partners in Africa

Join us for a dynamic session focused on collaboration and growth among Microsoft Dynamics 365 Business Central partners across Africa. We’ll hear from seasoned veterans of the Dynamics space as they explore the immense potential of this diverse market.

With 27 years of experience supporting the African market, I understand its unique challenges and needs. I’ll share insights into the free training initiatives I’ve been running, provide updates from the newly launched User Group in Africa, and announce new training opportunities curated for the region. I’m also working to secure special offers for the African market—hopefully with something to reveal this year.

We’ll examine the Business Central and ERP landscape in Africa, including market growth, cloud adoption, internet penetration, and AI trends, supported by key stats.

You’ll also learn which Microsoft initiatives are available in Africa—cutting through the noise to show what’s accessible, where to find it, and how to benefit from it.

Let’s unite, inspire, and shape the future of Business Central in Africa—building a thriving, innovative community. Don’t miss this opportunity to be part of a transformative movement!

Embarking on Test Automation Journey: Writing Your First Business Central Automated Test

Are you ready to revolutionize your Business Central development process? Join this hands-on session to learn how to craft your inaugural automated test. Demystify the world of test automation as we guide you step-by-step through creating a practical automated test for Business Central. Discover essential tools, frameworks, and best practices that streamline testing, improve code quality, and accelerate development cycles. No prior automation experience required – this session equips you to confidently dive into the world of automated testing and elevate your Business Central projects. Don't miss this chance to transform your development paradigm!

Demystifying Inventory Costing in Microsoft Dynamics Business Central

Description
Ready to revolutionize your approach to inventory costing? Join this high-energy session that unlocks the secrets of Microsoft Dynamics Business Central’s inventory costing. From FIFO to LIFO, Weighted Average, Specific, and Standard Cost, we’ll explore how each method works—and why Business Central is a step ahead of other ERP systems.

Discover what makes Business Central a game-changer: the ability to handle complex costing scenarios with precision, flexibility, and ease. Learn how its powerful tools deliver unparalleled accuracy in inventory valuation, seamless financial reporting, and streamlined operations.

This session isn’t just about understanding costing—it’s about mastering it. We’ll dive into best practices, unique features, and strategies that elevate Business Central’s functionality beyond its competitors. Whether you’re new to inventory costing or a seasoned pro, you’ll leave equipped to transform your processes and tackle challenges other systems can’t.

Session Highlights:
Introduction to Inventory Costing Principles
Application of Costing Methods in Business Central
Why Business Central Leads the Pack
Next Steps and Further Learning
Perfect for consultants and developers alike, this session covers everything from foundational concepts to advanced insights, ensuring value for all experience levels. Don’t miss this chance to elevate your skills and see why Business Central is the ultimate choice for inventory management!

Mastering Business Central's Page Scripting Tool

Join us as we delve into the revolutionary Page Scripting tool, recently unveiled to preview in Business Central version 24, and expanded in version 25 with the ability to add scripts to AL-GO pipelines. In this dynamic session, we'll guide you through a comprehensive exploration of this game-changing feature, from its inception to its practical application. Discover the inner workings of the Page Scripting tool, its capabilities, and its limitations, as we navigate through real-world use cases and delve into its integration with Acceptance Testing in Business Central.

Get ahead of the curve as we uncover the current functionalities of the tool and peer into the future of Business Central with insights into upcoming releases. From best practices to cautionary tales, we'll share essential do's and don'ts gleaned from our experience and research. Don't miss this opportunity to equip yourself with the knowledge and skills needed to leverage the full potential of Business Central's Page Scripting tool. Join us for an enlightening session that promises to empower you to transform your Business Central experience.

Navigating Business Central Cloud Updates: A Deep Dive into Release Management and Feature Rollouts

Embark on an enlightening journey through the intricate process of managing version rollouts in Business Central Cloud with our comprehensive session. Designed for consultants, with detailed insights for developers, "Navigating Business Central Cloud Updates" offers a profound understanding of how cloud releases are managed, features introduced, and future enhancements planned. This session will demystify the version rollout process, providing you with the insights needed to navigate the evolving landscape of Business Central Cloud effectively.

Join us as we delve into the release lifecycle, feature roadmap, and early access programs, updated with the latest changes from version 27 of Business Central. Make sure you know how these upgrades will work in the future. We'll highlight each participant's role in the cloud upgrade process, from consultants and business leaders to developers, emphasizing their responsibilities to ensure seamless feature integration. With practical strategies for feature management, rollback, and communication, this session equips you with the tools to stay informed and optimize your Business Central environment. This session was built based on feedback from many partners about how they manage their cloud upgrades. Don’t miss this chance to enhance your expertise and ensure your business remains at the forefront of innovation!

The Hitchhiker's Guide to AI

Inspired by Dr. Arthur Goldstruck's book, this session will take you on an exhilarating journey through the world of AI. As a Microsoft Dynamics Business Central expert, I've done extensive research and read numerous books and papers to bring you a comprehensive overview of AI from my perspective.

Join us as we explore the fascinating landscape of AI, from its past to its present and future. We'll delve into how AI works, the key players in the market, and how AI is being implemented in various products. Discover market trends, investment areas, and the innovative ways companies are leveraging AI.

We'll also address common fears about AI replacing jobs and industries, providing practical advice on how to harness AI's potential. Learn from both successes and failures from industry leaders, and understand the reasons behind them. This session will cover essential topics like Prompting, making it perfect for both AI novices and seasoned experts.

Whether you've focused on AI within the Dynamics space or want to broaden your knowledge, or you are new to AI, this session will equip you with valuable insights. We'll also share a list of must-read resources for those eager to dive deeper into the world of AI.

Don't miss this opportunity to learn from various leaders in the AI space and elevate your understanding of AI. Join us and embark on a journey through the abyss of AI possibilities!

Agentic AI and the Frontier Firm: Rethinking ERP in the Age of Intelligence

In 2026, AI is no longer a buzzword—it’s a battleground. From Microsoft’s bold vision of the “Frontier Firm” to Apple’s sobering critique in The Illusion of Thinking, the AI landscape is evolving faster than most businesses can adapt. This session dives deep into the rise of Agentic AI and its transformative impact on ERP, with a sharp focus on Business Central. But we won’t stop there. We’ll explore how other ERP giants are reimagining AI in their platforms, and how their strategies compare to Microsoft’s. We’ll also examine the broader AI ecosystem: we'll look at some successes and failures and what we can learn from them. You’ll leave with a clear understanding of where AI is headed, what it means for your customers, and how to position yourself at the forefront of this revolution. Expect bold insights, real-world examples, and a roadmap for navigating the next wave of intelligent ERP.

The CRM That Time Forgot: A Deep Dive into Business Central’s Secret Weapon

Did you know that Microsoft Dynamics 365 Business Central includes a built-in CRM? Originally developed before Microsoft CRM took centre stage, this mini CRM was quietly left in place—untouched, yet fully functional. In this 105-minute hands-on workshop, we’ll explore this often-overlooked gem and demonstrate how it can be a game-changer for partners targeting the lower end of the mid-market.

Join us for a deep dive into the CRM features embedded in Business Central: contact management, opportunity tracking, campaign handling, and more. We’ll walk through real-time demos, highlight practical use cases, and show how this back-end-style CRM can differentiate your offering in a crowded ERP landscape—especially when selling to small and mid-sized businesses that don’t need a full Dynamics 365 Sales deployment.

Whether you're a presales consultant, partner, or strategist, this session will equip you with the knowledge and confidence to position Business Central as a dual-purpose ERP + CRM solution—without any extra licensing costs.

Sticky by Design: Driving User Adoption in Business Central

User adoption isn’t just a post-go-live checkbox—it’s the heartbeat of long-term success. In this hands-on session, we’ll explore how Business Central’s built-in tools—like tooltips, teaching tips, in-app tours, and telemetry—can transform the user experience from frustrating to frictionless. You’ll learn how to embed just-in-time guidance directly into the interface, reduce cognitive overload, and empower users to succeed independently.

We’ll also show how partners can use telemetry and Insights to track onboarding progress, identify usage gaps, and spark more strategic conversations with clients. Most importantly, we’ll demonstrate how to align these tools with your implementation methodology—so that adoption isn’t an afterthought, but a core part of your delivery strategy. Whether you’re a consultant, trainer, or partner, this session will equip you with practical techniques to boost satisfaction, reduce support tickets, and unlock upsell opportunities. Let’s make adoption stick—by design.

The Full Power of the Contoso Demo Tool: Create, Extend, Demo and Impress

Say goodbye to outdated configuration packages—Microsoft’s Contoso Demo Tool is the new standard for creating demo environments in Business Central. In this session, we’ll start by demystifying the tool: what it is, where it came from, and why it replaced the old demo data approach. You’ll learn how to create companies with setup-only data, full transactional data, or layered historical data—tailored to your demo needs.

We’ll walk consultants through how to use the tool effectively, including understanding module dependencies and choosing the right datasets. Then we’ll shift gears for developers and ISVs, showing how to extend the tool using enums, interfaces, and GitHub-based versioning. You’ll see how to build your own demo modules and why aligning with this tool can streamline your go-to-market strategy.

Whether you're a consultant looking to deliver better demos or an ISV aiming to showcase your app with realistic data, this session will equip you with the skills and strategy to make the most of the Contoso Demo Tool. We will also show developers how to extend the Demo Tool with your own demo data for your ISV solution.

Inventory Costing 201: Going Deeper Into the Engine Room of Business Central

Building on last year’s wildly popular inventory costing sessions I delivered at most conferences I attended, Inventory Costing 201 takes you further into the mechanics, insights, and hidden power of Microsoft Dynamics 365 Business Central’s costing engine. Whether you joined the previous round of training or you’re stepping into the topic for the first time, this session is designed to bring everyone along—fast.

We’ll quickly recap the foundational concepts, then dive deeper into the costing behaviours, advanced scenarios, and behind‑the‑scenes processes that drive accuracy and performance in real-world Business Central environments. Expect practical explanations, aha‑moments, and plenty of clarity around concepts that often confuse even experienced consultants.

From cost flow to adjustments, from valuation nuances to troubleshooting costing anomalies, this session equips you with the knowledge you need to handle complex costing confidently—and to teach your customers how Business Central gets it right where many systems struggle.

Session Highlights

Rapid refresher on inventory costing fundamentals
Advanced insights into FIFO, LIFO, Average, Standard, and Specific
The cost adjustment engine—how it thinks, why it matters
Understanding cost layers, expected cost, and posting flows
Inventory Periods and Adjustments

Blueprint for Success: Mastering Business Central Implementation Methodology

This session provides an overview of the essential phases and steps involved in implementing Microsoft Dynamics 365 Business Central, following best practices from the Software Development Lifecycle (SDLC). Participants will gain a comprehensive understanding of the roles and responsibilities of both partners and customers throughout the implementation process, with a special focus on the critical role of Super Users in ensuring a successful deployment.

The session is structured around the key stages of the SDLC: Analysis, Design, Development, Testing, Deployment, and Maintenance. We will briefly explore the primary outputs of each stage, such as requirement specifications, system architecture, coding and configuration, testing results, and post-implementation support. By understanding these stages, participants will be equipped with the knowledge to manage and participate in a Business Central implementation effectively.

Originally developed as an in-depth training, this session is now being presented for partners as a short session. This overview is designed to provide a high-level understanding of the implementation methodology, making it an ideal starting point for those involved in Business Central projects.

This session is designed for a diverse range of professionals involved in Microsoft Dynamics 365 Business Central projects:
• Executives: Gain a strategic understanding of the implementation process and the importance of structured methodologies to ensure project success.
• Consultants and Project Managers: Learn best practices for guiding clients through each phase of an implementation, from planning to post-go-live support.
• Super Users and Functional Leads: Understand their critical role in the project, from gathering requirements to testing and adoption.
• Developers and Development Managers: While not developer-focused, this course provides valuable context on how development fits into the overall implementation process.
• Change Managers and Trainers: Benefit from insights into the change management process, training, and user adoption strategies.

No prior experience with Microsoft Dynamics 365 Business Central implementations is required, but having a basic understanding of the software and its functionalities will be beneficial. Participants with experience in implementing other ERP or CRM systems will find this session particularly useful, as it highlights the specific nuances and best practices related to Business Central.

Optimizing Business Central Licensing: Navigating Complex and Multi-Tenant Scenarios

Are you ready to unlock the secrets of Business Central licensing and transform your multi-tenant setups into streamlined, compliant, and profitable operations? Join us for an exciting session where we demystify the complexities of licensing in Business Central, especially for multi-country operations, acquisitions, and diverse environments.

Drawing from my experience supporting nearly 800 partners, I will share invaluable lessons and strategies to optimize licensing configurations. We'll explore the intricacies of license types—Full, Team Member, Device, IWS—and provide expert tips to help you avoid common pitfalls. You'll gain actionable insights to enhance client profitability and solve licensing challenges for businesses with diverse and growing structures.

Discover the dynamic interplay between Tenants, Environments, Companies, and the Azure Architecture, and learn how licensing configurations impact these elements. This session is perfect for Salespeople, Executives, and Consultants who want to tackle licensing challenges with confidence.

Don't miss this opportunity to gain a deeper understanding of Business Central licensing and leave equipped with the knowledge to navigate complex scenarios effectively. Join us and elevate your expertise to the next level!

Optimizing Business Central Performance: A Consultant’s Guide

This session gives consultants the practical tools and techniques they need to diagnose performance issues in Microsoft Dynamics 365 Business Central. Rather than diving into deep technical internals, the focus is on helping consultants understand which factors most commonly affect performance and how to uncover them quickly and accurately.

You’ll learn how to use Business Central’s built‑in tools, telemetry, environment analysis, and structured troubleshooting steps to pinpoint bottlenecks—whether they originate from data volume, extensions, integrations, tenant configuration, or user processes. By the end of the session, consultants will be able to provide developers with clear, targeted insight into where problems lie, dramatically speeding up investigation and resolution.

Taming Database Growth in Business Central: A Consultant’s Guide to Capacity, Cleanup, and Control

Business Central databases grow quickly—and managing that growth is essential for performance, cost control, and staying within tenant capacity limits. In this session, consultants will learn how to interpret the Capacity page in the Admin Center to understand environment‑level storage usage and tenant allowances.

We’ll explore all the built‑in tools available to reduce database size: deleting unused companies, removing outdated historical documents, applying retention policies, and using table compression to shrink large datasets safely and efficiently.

By the end, you’ll know exactly what to look for, what actions are supported, and how to guide customers in keeping their Business Central environments lean, compliant, and predictable.