Speaker

Christopher Hoffman

Christopher Hoffman

Global Programme Manager, Digital Community Hubs

Groningen, The Netherlands

Over the past 2 years, Chris has assisted NRC in developing tools and systems that transform the way the organization interacts with people in need. He brings 20 years of direct field experience in humanitarian operations and innovation and has held response, country, regional and headquarters level positions with a number of agencies. Chris has worked equally in the United Nations system and with International NGOs as a senior humanitarian advisor across 4 continents and has led large scale humanitarian responses and served as an IASC cluster lead and coordinator in numerous L3 emergencies. Chris is an avid scuba diver and safari enthusiast and enjoys time with his four children and partner Wakanyi at their home in Groningen, Netherlands.

https://www.linkedin.com/in/chrishoffmandrm/

Area of Expertise

  • Information & Communications Technology

Topics

  • telecommunications
  • Smart Energy
  • Digital Strategy

Remote services, personalized aid, and a real world solution for scaling integrated support

Imagine a humanitarian sector where a person in need can contact one single number and receive the relevant information and assistance they require, and speak to an expert who can guide them through their displacement.

Since the onset of Covid-19, NRC has focused on solutions that enable long term support when in-person programming is impossible. A journey that began in 2020, NRC's Digital Community Hub (DCH) approach has scaled into a centralized, remote solution using Twilio Flex to bring personalization and dignity in how NRC engages those in need.

Now operating across contexts in Africa, Europe, and Latin America, DCH is now being shared with other humanitarian agencies that is the start to a “sea-change” of customizable programme delivery across the sector.

Join this session for a discussion on the benefits, challenges, and learnings NRC has developed over the past 3 years while building and scaling a remote service across both tech-first and austere tech environments. We’ll cover organizational change, multilateral technology partnerships, and how NRC develops technology that’s designed for use by field and program staff.

Connectivity in refugee settings--The Airport Approach

Foster a discussion around free connectivity platforms delivered to rural refugee settings by means of wifi hotspots attached to staff vehicles. Beneficiaries are provided with free internet through accessing this platform on their own devices after completing a survey that provides NGO staff useful data on refugees’ (humanitarian) needs or by watching a sensitisation video highlighting pressing safety & protection issues, such as COVID-19 information. The platform to which they sign in, serves to provide information and services relevant in the humanitarian context.

Christopher Hoffman

Global Programme Manager, Digital Community Hubs

Groningen, The Netherlands