Deena Chadwick
CommonSensical BA
Aurora, Indiana, United States
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Deena Chadwick, author of Requirements Gathering Like An FBI Agent, is a sought-after Keynote Speaker, Trainer, Consultant and Author whose expertise specializes in project delivery skills such as Business Analysis, Project Management, Product Ownership, & more. Deena inspires thousands of people across the country in her presentations through his passion, energy, and contagious positivity.
Area of Expertise
Topics
Why Communication Has a 93% Risk Of Failure
Communication has a 93% Risk of Failure. Yes 93%! No wonder communication is the top reason given in retrospectives and post mortem sessions.
Lack of trust, conflicting information, unclear dialog, misinformation, and communication overload are the biggest culprits. Learn how to mitigate these 5 points of failure.
Communication is a difficult process. When you know the 5 Modes of Communication and the Effective Communication Process, you become a master communicator.
Improve Estimation and Decision Making
Do you second guess your estimates, scores, or decisions? Do you avoid making them because you fear giving the wrong answer? This session will help you be more confident and learn how to give estimates, scores, and decisions faster with no regrets.
Estimating and Scoring are simply decisions with a metric. Did you know that there are six barriers to decision making? No wonder we fall into procrastination and decision paralysis. This session will go into each barrier and how to overcome it using the six factors that make decision making and estimating easy.
We typically rely on hard data or facts, soft data, assumptions, similar experience, and even gut feelings or intuition. Clearly not all of these are equal. Fact-based or evidence decision making can help you learn how to recognize facts over feelings (IQ vs EQ) and how to spot and avoid bias.
You will also learn the top 5 techniques that you can use for confident estimating, scoring, and decision making.
Elicit Requirements Like an FBI Agents and Detectives
Learning Objectives / Key Benefits:
- Learn How to Elicit Requirements Like an FBI Agent
- Take Advantage of Natural Human Instincts
- Techniques, Approaches, and Tools to Use
- Identify When Someone Is Resisting
This session focuses on the 2nd BABoK Knowledge area: Elicitation and Collaboration. Specifically sections 4.1 to 4.3 Preparing, Conducting, and Confirmation Elicitation.
Requirements elicitation is not simply gathering requirements. Requirements are not just laying around waiting for you to pick them up and write them out. Many times the users or clients themselves are not sure of what they want. All too often the most obvious requirements are wrong or incomplete. Requirements elicitation is all about learning & understanding the need by seeking, uncovering, acquiring, and elaborating.
CommonSense tells us if we want to elicit the requirements like the best of them, we need to learn from the experts.
Who are the experts at asking questions and getting answers?
FBI Agents and Detectives
Like an FBI Agent: Understand basic human instincts and how to use them to your advantage; Which Techniques, Approaches, and Tools to use and when to use them; How to identify when someone is resistant to providing you with the information you need.
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