EY Kalman

EY Kalman

The CRM Ninja

Experienced Power Platform Solution Architect & technical evangelist, empowering organisations through the right usage & adoption of technology to enable and support enterprise business growth


Area of Expertise

  • Information & Communications Technology

Wave 2 2020 for Omnichannel

The capabilities that Wave 2 2020 is bringing to Omnichannel for Dynamics 365. Find out about how they build on the existing product to provide an even better experience for your service teams. 'Empowerment & Enablement' is the name of the game, and this really is proving to be true for this!

Omnichannel for Dynamics 365

To join, go to: https://bit.ly/2yVyajv

Omnichannel for Dynamics 365 is one of the more recent additions to the capabilities within Dynamics 365. This session aims to explain what Omnichannel actually is (and isn't), how it can enable & empower you and your clients to achieve a successful holistic approach to customer service and capabilities within it to ensure compliance and audit trails.

Including information and background on some of the Wave 1 2020 features, as well as how the technology has been architected, we'll display as to how it can really help with customer retention as well as compliance.

Office Hours - Jan '23

Discovering your inner Solution Architect - how I became one, and the journey on the way

January 2023

July ERP UK Meetup

Overview of data security through DLP for Power Platform

July 2022

October Wave 2020

October 2020 Fort Lauderdale, Florida, United States

EY Kalman

The CRM Ninja