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Omnichannel for Dynamics 365 is one of the more recent additions to the capabilities within Dynamics 365. This session aims to explain what Omnichannel actually is (and isn't), how it can enable & empower you and your clients to achieve a successful holistic approach to customer service and capabilities within it to ensure compliance and audit trails.

Including information and background on some of the Wave 1 2020 features, as well as how the technology has been architected, we'll display as to how it can really help with customer retention as well as compliance.