Feridun Kadir
Power Platform and Dynamics freelance consultant, MVP, MCT
Stansted Mountfitchet, United Kingdom
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Feridun Kadir is a Power Platform and Dynamics 365/CRM freelance consultant and trainer. He graduated in Electronic Engineering from York University, England in 1984. He started his career in IT training delivering Windows Server 200, Active Directory and other infrastructure courses. In 2005, he crossed over into the Microsoft Dynamics CRM world starting with version 1.2.
Since then Feridun has built up extensive Microsoft Dynamics 365/CRM and Power Platform experience which includes delivering training, consulting, customization, support and speaking at community events.
He has worked on Microsoft courseware and exam development and has delivered Train-the-Trainer courses to Dynamics professionals interested in becoming Microsoft Certified Trainers.
Feridun has received the Most Valuable Professional award from Microsoft every year since 2011 for his contributions to the Dynamics 365/CRM community.
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What is the Power Platform?
Jump aboard for a high-speed tour of the Microsoft Power Platform.
In this session, packed with demos, you'll get a high-speed tour and high-level overview of the components of the Power Platform including:
Power Apps
Power Automate
Power Pages
Power Virtual Agents
Power BI
Microsoft Dataverse
Power Platform - Environments and Dataverse Security
This hands-on workshop is for anyone that manages environments and security in the Power Platform and Dataverse – especially those that manage Dynamics 365 customer engagement apps and custom apps that use Dataverse.
The workshop is a mixture of presentations and hands-on labs covering the following topics:
Users
• User authentication with Azure Active Directory (Azure AD)
• Types of users – regular, non-interactive, and application
• Add and delete users from Azure AD and Dataverse
Environments
• Environments overview and permissions
• Control access to environments
• Environment types
• Manage Environments
Security
• Tenant service admin roles
• Sharing of Apps (model-driven and canvas)
• Security roles
• Automatic license-based user roles
• Privilege types
• Column security roles
• Hierarchical security
• Business units and modern business units
• Record ownership types
• Sharing
• Teams – owner and access
• Teams – office groups
• Team Templates
Other administration tasks
• Manage the POA (Principal Object Access) table
• Configure Data Loss Prevention policies
• Manage encryption keys
• Run User Diagnostics
• Configure auditing
Making sense of Dynamics 365 Sales Insights
Dynamics 365 Sales Enterprise includes many Insights features but many organizations are not using them or even know about them.
And to confuse things, some Insights features are only available in Dynamics 365 Sales Premium.
In this session, I'll give an overview of all the Sales Insights features, explaining the purpose of each and removing confusion over what's included in Enterprise and what requires Premium.
The session will be a mixture of slides and demos.
After the session, you will be well placed to explain the benefits of Sales Insights to your colleagues and ready to start implementing them.
Dynamics 365 Sales – Key Features
This session provides an overview of the key features of Dynamics 365 Sales and is useful to those considering adopting the app.
The session is a mixture of presentation and demos; topics covered include:
- Lead and opportunity management
- The sales process (quotes, orders, and the product catalog)
- Collaboration using Microsoft Teams
- Sales Insights
After this session, you'll have a much better idea of the relevance of Dynamics 365 Sales to your organization.
Dynamics 365 Customer Service - Key Features
This session provides an overview of the key features of Dynamics 365 Customer Service and is useful to those considering adopting the app.
The session is a mixture of presentation and demos; topics covered include:
- Case management
- Omnichannel
- Knowledge management
- Unified routing
- Customer Service workspace
After this session, you'll have a much better idea of how Dynamics 365 Service can help your organization.
Build a bot using Power Virtual Agents
Learn how to build a bot using Power Virtual Agents (PVA), no previous knowledge assumed.
This session starts with an overview and the key concepts of Power Virtual Agents.
Then I'll show how to build a bot to answer simple queries about placing orders.
Then I'll extend the bot to show the bot user information about their orders stored in Dataverse (which will be retrieved using Power Automate).
What is Dynamics 365 anyway?
Curious to learn more about what Dynamics 365 offers?
Join me on a high-speed and high level tour through the Dynamics 365 family of apps departing from the Power Platform.
I'll describe the apps and provide a short demo of some of them.
I'll also explain how Dynamics 365, Power Platform and Microsoft Dataverse relate to each other.
After the session, although you won't become an expert, you will well on your way to the destination of Dynamics 365 wisdom.
This session is suitable for those who have never worked with Dynamics 365 apps and offers a high-level overview of the offering from Microsoft.
No technical knowledge is needed.
Back-to-Basics: Security in the Dynamics 365 Platform
To join, go to: https://bit.ly/2VrrKQV
In this session, you will learn about the security model in the Dynamics 365 platform (for model-driven apps). The session is aimed at those who are new to administering security in D365 but those who want a refresher are welcome.
The areas I'll cover include Users, Security Roles, Privileges, Access Levels, Business Units, Teams, Access Teams for Sharing, Hierarchy Security and Field Level Security.
Be aware, I'm likely to ask questions to test your understanding!
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