Jason Almeida
D365 CE / PowerPlatform Solution Architect
London, United Kingdom
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A technology/ Microsoft/ PowerPlatform enthusiast
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Roundtable - Power Platform vs Dynamics 365 Customer Engagement
A session where worlds collide!
This session is going to be about comparing Dynamics 365 Customer Engagement Apps vs the Power Platform in terms of features, functionality, capabilities, price and a host of other topics.
This session is about educating the audience to help them make the right decision.
Power Platform Grand Designs
Building your digital home can often become a Grand Design, and quite similar to building an actual building.
This session aims to give you some new perspective comparing the digital aspects of Power Platform to physical elements of a house build.
We will consider the design, architecture, plumbing, security, the people, and the roles they undertake to convert a concept into reality while also considering future state and extensibility.
Let us present to you our Grand Design.
Microsoft Bookings ♥ Power Platform
See how you can use Microsoft Bookings to engage with your customers and easily manage & automate this data using the Power Platform/Microsoft tools at your disposal
Lets model model model-driven apps!
As model-driven applications follow a templated design, it is all too easy to overlook the user interface and user experience in favour of functionality. This results in apps that work, but can negatively impact usage and adoption.
This session will cover some top tips for you to design (model) ideal (model) Model-driven applications. We'll be looking at platform features, techniques and considerations creating a handy checklist for your current and future model-driven apps!
Integration Patterns 101
In today's world, applications rarely exist in isolation. They will almost always be coupled with, or dependent on other applications and services.
it can be easy to always use the same tool to service most integration scenarios.
This session will look at some common integration patterns, how they can be applied and technologies that implement these patterns
Get your climb on - A PowerPlatform experiment
The PowerPlatform can be used to build almost anything. Here's a little story about how I used powerapps to solve a personal challenge and in return got an opportunity test ideas and learn platform features
Delivering great customer experience using Dynamics 365
Customers can easily be put off by a sub-par experience when interacting with a business.
This session is about understanding the various dimensions to customer experience and how you can deliver a great customer experience using Dynamics 365 applications.
Roundtable - Dynamics 365 versus Power Platform, what are the real differences and Differentiators?
Join Microsoft MVPs Mohamed Mostafa and Andrew Bibby along with other speakers discussing the differences between Microsoft Dynamics 365 and Power Apps / Power Platform in a round- table interactive session.
Many customers and sometimes members of our community are confusing the two as completely different platforms or as exactly the same thing. This roundtable session will discuss history, differences, similarities and roadmap of both Dynamics 365 and Power Platform.
The session will answer common questions and provide real world examples of how to use these platforms with time allocated to Q & A at the end.
OMNICHANNEL BATTLE! - D365 vs Salesforce face-off
This session will compare and contrast Customer Service & Omni-Channel features in both Microsoft Dynamics 365 and Salesforce.
During the session, we will provide a hands-on, scenario based experience (with a twist!) of features and functions in both platforms.
WHO SHOULD ATTEND?
The event is suitable for cross industry professionals who are:
- In charge of managing systems, either in the cloud or on-premise
- Responsible for potential solutions in a sales & presales role
- Take ownership in service and customer experience insights
- Leading management and digitisation initiatives
- In charge of defining a technology strategy i.e. Executives
Dynamics 365 Field Service in 2021
Over the last year Dynamics 365 Field Service has brought in several key new features and improvements such as customer facing portals, a new mobile application, scheduling improvements, etc.
Let's take a look at some of these in action in this session
D365 RRM (Remote Relationship Management)
Given the current environment lets take a look at some of the excellent products and tools within the Dynamics 365 such as Remote Assist, Omnichannel, etc that enable remote communication, sales and support activities.
Jason Almeida
D365 CE / PowerPlatform Solution Architect
London, United Kingdom
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