This session will compare and contrast Customer Service & Omni-Channel features in both Microsoft Dynamics 365 and Salesforce.

During the session, we will provide a hands-on, scenario based experience (with a twist!) of features and functions in both platforms.

WHO SHOULD ATTEND?

The event is suitable for cross industry professionals who are:
- In charge of managing systems, either in the cloud or on-premise
- Responsible for potential solutions in a sales & presales role
- Take ownership in service and customer experience insights
- Leading management and digitisation initiatives
- In charge of defining a technology strategy i.e. Executives