Jennifer Miller
Technical Writing & Editing | Cybersecurity & Software Development | Knowledge Management | Documentation Evangelist | Educator - Trainer | Forever a Librarian | Mentor for Early Career Women in Tech
Dallas, Texas, United States
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"Passionate" and "documentation" are two words not normally associated with one another. But for this passionate documentation evangelist, they're inseparable.
As a documentation and knowledge systems leader, I thrive at the intersection of structure, strategy, and storytelling. My mission is to shift the paradigm from "just documentation" to strategic, dynamic knowledge systems that fuel decision-making, reduce costs, boost team retention, and reduce risk and technical debt. The research and the data clearly demonstrate those benefits.
What documentation is and isn't:
--Documentation isn't a checkbox; it's a security control.
--Documentation isn't static files hidden in a hierarchy of folders; it's structured, metadata-driven knowledge delivered through dynamic channels.
--Documentation isn't a necessary evil; it's the story, the signal, the evidence of your team's value.
From fast-paced startups to highly regulated global enterprises, I’ve led documentation initiatives that deliver measurable ROI—streamlining workflows, reducing onboarding time, and preserving critical tribal knowledge before it’s lost.
Known for my energy, precision, and cross-functional collaboration, I bring a systems-focused mindset and keen eye for process and workflow improvement to align tools, people, and processes to build knowledge infrastructures that are force multipliers for Information Security and other technology teams.
About Me
I'm a former English teacher and librarian turned documentation evangelist. My love of words, language, and communication (bordering on obsession) led me to the world of technical writing and to a fiercely competitive spirit when it comes to Scrabble. My love of writing began with my love affair with books. I own 879 books, all of which I scanned into a personal database (of course). I live in a home with bookcases in every room and fully expect to die beneath a collapsed stack of books in a labyrinth of my own creation. A colleague once dubbed me a Grammar Goddess - a title I accepted with honor and a permanent red pen.
I've seen the Broadway musical Wicked 18 times in two countries and four states. In 2023, I read 122 books - my personal record (yes, I track that too). When I care about something, I go all in - and that includes championing documentation as a business enabler.
Area of Expertise
Topics
AI - Not the Documentation Droid You're Looking For
AI is undoubtedly solving problems and simplifying workflows throughout the software development ecosphere. With folks out there using AI to write everything from dating profiles to business proposals to code, it's easy to see why some people see it as the panacea to the dreaded task of documentation. Devs are excited to hand off a chore they hate; executives salivate at the cost savings.
In this session, a senior technical writer demonstrates why AI alone can't solve tech's documentation deficit problems and how it can be used successfully to increase efficiency and make documentation less of a burden on developers. The future of documentation does indeed lie in AI - with chatbots and agentic AI becoming the norm for online help and other forms of documentation, but the knowledge must still be prepared, presented, and corrected within the AI agent. AI is a developer or technical writer's sidekick, not a replacement. Learn how to most effectively prepare your knowledge for ingestion into an agent.
1. The AI Hype We All Hear
2. What AI Can't Do (Yet) - examples, errors
3. What AI Can Do Well
4. Using AI Responsibly to Create Documentation
5. Prepping Your Documentation for AI Initiatives
Docs or It Didn't Happen: Building a Culture of Documentation Without Killing the Vibe
Documentation is like backup power. No one thinks about it until something goes wrong. And most devs would rather debug a memory leak at 2 a.m. than write documentation. But what if you created an environment where developers saw the value in and benefitted from creating documentation?
A senior technical writer with 8 years in software development and cybersecurity shares real-world examples and best practices that enables developers to understand and harness the benefits of knowledge retention to add value to their careers, their teams, and their organizations.
Sections:
1. Assessing your current documentation practices
2. Communicating the value without sounding like Charlie Brown's teacher - the "storytelling" paradigm shift
3. Setting your team up for success - tools, automation, workflows
4. Setting clear expectations and providing the training & resources
4. Gamefying documentation
5. Incentivizing documentation without any costs
6. Addressing resistance
7. Monitoring and improving
Ditch the Spreadsheet - SharePoint Lists Are the Upgrade You Didn't Know You Needed
Still wrangling with visibility and workflows in Excel spreadsheets? It's time to level up. Learn how SharePoint lists can transform the way your team manages data - with smarter automation, better security, and improved documentation practices.
Breaking Up with Excel and Moving On with SharePoint
Excel is so last season. Level up your spreadsheet game with SharePoint list libraries and Power Automate. And SharePoint lists aren't just for spreadsheet use cases. See how this functionality can serve multiple knowledge and documentation needs for your team.
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