Karuana Gatimu
Director, Customer Advocacy Group, Microsoft 365
Redmond, Washington, United States
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I'm a business solution architect with a passion for people, leadership and Microsoft. Currently, I work in Collaborative Apps & Platform engineering group managing our Microsoft 365 Customer Advocacy team. My team is filled with talented professionals who globally deliver best practice guidance via adoption.microsoft.com, Microsoft Learn, Community Learning Channel and our Partner community. Since the pandemic I've been able to leverage my background in video production to expand my work at Microsoft as an on-air host for our flagship shows, and as Executive Producer of our Community News Desk that creates original content like Mondays at Microsoft, Coffee in the Cloud and our Meet the Makers series.
We are the engineering team for both the Microsoft Tech Community and Global Community Initiatives and help to deliver technical skilling events around the globe produced both by Microsoft and a long list of public community producers. I'm passionate about creating opportunities for women in technology and am a founding member of the Women of Color Leadership Community and the Microsoft E+D Womens' Leadership Board.
I love to travel, cook and read science fiction which is increasingly becoming science fact. As a lifelong learner I'm constantly studying topics about the evolution of the human condition, the mind and our deeper desire for meaningful lives. Meaning for me comes from my husband and two rescue dogs, Cooper & Bandit.
Reach out via LinkedIn at https://linkedin.com/in/karuanagatimu and follow @MSFTAdoption on Twitter
Area of Expertise
Topics
Creating an AI Powered Organization - User Satisfaction & Adoption Practices for Copilot and MS
AI capabilities are sweeping business but how do you ensure you are getting business value from your investment. Join this session to learn the process to set your organization up for success with Copilot capabilities. Karuana Gatimu and team will share tools, measures and recommended practices for driving meaningful value from Copilot for Microsoft 365 and other generative AI tools.
Level Up: Unlock your career and personal skills
In this workshop we will continue to build off all the lessons and skills learned throughout the SharePoint Conference. How do you take these skills and apply them to your own life and career? Join us as we examine how to include yourself and advance your life. We will cover the following topics:
• LinkedIn Profile and Resume building
• Personal Branding/Social Media/Self promotion
• Continuing Education/Skill Updates
• Innovation Games
• Mentoring
• Inclusive Behaviors
• And Much More
Thriving in the era of AI
Join Microsoft product leaders as they highlight the value and benefit of Microsoft 365 innovation, and beyond. You'll get unique insights into Copilot and AI innovation, advances in employee experiences, content services that help automate the flow of work, and perspectives across roles: Business, IT Pros, and Developers. This keynote will be packed with product updates and demos across Copilot, Teams, Viva, SharePoint, OneDrive, and more. Get a solid understanding of the strategy and vision, with clarity on where Microsoft is taking content, communication, and collaboration into the future.
Getting Ready for Copilot for Microsoft 365
Session on preparing an organization for Copilot for Microsoft 365 including core concepts, deployment prerequisites, information access optimization, and extensibility options. We'll also cover tips for driving internal adoption and success. Additionally, we'll provide an overview on the importance of trust in the Microsoft Cloud, with a focus on data privacy and residency, and the comprehensive enterprise compliance and security controls in place to protect data and AI models.
Driving rollout & adoption of Microsoft 365 and Copilot with Microsoft Viva
Learn how to use Microsoft Viva to plan, communicate, measure, and support your organization’s rollout of Copilot or other Microsoft services. See Viva in action in this demo-heavy session. Learn real-world strategies, best practices, templates, and prescriptive guidance for an end-to-end campaign to drive adoption and share knowledge about Copilot. Help your organization successfully deploy and harness one of the most powerful productivity tools on the planet.
The Future of Collaboration is About People
The greatest asset you have in your company are your people. Empowering them to have greater morale, engage in meaningful work and increase their productivity can provide your organization with a competitive edge and bottom line cost savings. Join Karuana Gatimu, leader of the Microsoft Teams Customer Advocacy Group, as she gives you a roadmap for using collaboration tools like Microsoft Teams and Office 365 to realize both digital and cultural transformation outcomes in your company. The teamwork stack from Microsoft is central to achieving this goal. Karuana will demonstrate specific product scenarios by industry, training tools and best practices that will speed your progress along this path.
Boost your .NET productivity with Low Code Tools
People are the key to any organization’s success, and in today’s world it is critical to re-energize and empower your digitally connected and distributed workforce. Join Heather Newman and Karuana Gatimu as they discuss innovations coming from Power Platform and Microsoft 365 - bringing together Low Code and Collaborative Applications. As developers struggle with capacity to build and manage new solutions, IT is struggling to recruit the necessary skills to support and scale. Learn how to find your makers and skill them on low-code and collaborative apps to keep up with demand and unleash creativity and innovation in places you didn't think possible.
Becoming a Unicorn: Strategies & Tactics for Career Development
In our fast paced industry no one is more valuable that someone with technical AND business acumen. Can you speak human? Do you understand a profit and loss statement as much as Powershell? Do you want to? Join me for a career planning session that focuses on longevity, brand and specific skill building to craft a satisfying and lucrative career. I will also focus on the importance of community in your career development plan.
Top 10 Microsoft Teams Best Practices for User Adoption
Whether your users are migrating from Skype for Business or are simply new to Microsoft Teams there are key things that you can do to make their use of Teams a great experience.
Learn from Karuana Gatimu, lead of the Microsoft Teams Engineering Customer Advocacy Team, about the first things to do in Teams, best ways to engage with your business users and adoption metrics to watch. See a demonstration of the free training portal, Microsoft 365 learning pathways and learn how to customize your own training playlists for your users.
Get access to our Champion in a Box tools that will allow you to build an internal champion program which measurably drives adoption, reduces help desk incidents and improves the employee experience for Microsoft Teams onboarding and the rest of Microsoft 365.
Ace Your Exam: Become a Microsoft 365 Service Adoption Specialist
This full day, hands on workshop will prepare you to take your Microsoft Service Adoption Specialist exam and validate your skills driving adoption of cloud services. Using Microsoft Teams as an example service you will learn how to plan, govern and manage the adoption of your services. Design meaningful success metrics, learn strategies and tactics for an agile service implementation, understand onboarding best practices and create your own training portal with Microsoft 365 learning pathways tools.
Bring your laptop and tenant credentials will be provided. Downloadable materials will be provided as take away's. Receive a discount for the certification fee for your online exam. Your instructor, Karuana Gatimu is a 25 year veteran of IT and the author of the Service Adoption Specialist exam.
Shifts, tasks & apps: Enabling mobile and Firstline workers with Microsoft Teams
Firstline workers represent an ever growing portion of the workplace. These are people with direct customer contact who do not sit at a specific location from day to day. Using Microsoft Teams and the other services in Microsoft 365 you can empower them to improve your business while providing them a more compelling and secure mobile experience. Join us in this session to get inspired with industry specific solutions and core product improvements like Shifts & Tasks for Teams.
Governance & adoption best practices for Microsoft 365
Friction-less, managed governance for Microsoft 365 is essential to providing a seamless collaboration and communications experience that your employees will love. Leveraging the capabilities of Microsoft 365 will ensure that your data is safe and well managed by your IT professionals. Understand the options for guided self service provisioning, classification, reporting, auditing and life-cycle management that will impact Microsoft Teams, SharePoint, Planner, Power BI and other Microsoft 365 services. This session will have a special focus on managing sprawl and smart saving and include guidance for team/channel configuration and management.
Taking a #HumansFirst Approach to Microsoft Teams
With people using Microsoft Teams more than ever we need to shift our focus from the technology to the morale, connectedness and a new style of productivity for our employees. Lets look at the new features of Microsoft Teams and driving adoption through this lens as we prepare for the coming months of transition into what's next.
Drive business results with SharePoint & Microsoft Teams
The purpose of technology is to deliver on greater business results and improve your culture. Join us in this session to see real world examples of business processes that have been streamlined and improved with Microsoft Teams. These industry specific demos will include scenarios for retail, healthcare, government and more. We will include examples of line of business applications that have been developed using all that Microsoft 365 has to offer within Microsoft Teams.
Six Steps to Prepare for the Metaverse
We're all talking about it but what will be the impact of the metaverse on our hybrid work scenarios and business applications? There are many hypothesis but right now there are concrete steps you can take to prepare your business and career for this fundamental change to business interaction. Join Karuana Gatimu, Principle Manager of the Customer Advocacy Group for Microsoft Teams Engineering as she discusses a people first strategy for Mesh for Teams, the metaverse and your IT operations.
Copilot Implementation Essentials
Deliver AI value quickly with our guide for Microsoft 365 Copilot implementations. Ensure secure, efficient rollouts with data governance and user support. This session is enriched by customer success stories and will give you the key to diving deeper with Microsoft 365 administration and reporting essentials.
Accelerate Adoption & User Satisfaction with Microsoft Viva
The hard part about technology isn't the tech - it's the people! The most productive organizations know that changing behavior is an ongoing investment in time and energy. Microsoft Viva provides an entire toolkit of capabilities that will support your user enablement and service adoption workstreams. From communications templates in Amplify to a modern community of practice in Engage and reporting from Insights join this session to understand the menu of capabilities that are available.
Microsoft TechCon365 & PWRCON Seattle 2024 Sessionize Event
.NET Conf 2022 Sessionize Event
Metaverse One Sessionize Event
TeamsFest | October 2020 Sessionize Event
Microsoft 365 Virtual Marathon Sessionize Event
SharePoint Fest Seattle 2019 Sessionize Event
SharePoint Fest DC 2019 Sessionize Event
Karuana Gatimu
Director, Customer Advocacy Group, Microsoft 365
Redmond, Washington, United States
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